Can't access shared LR albums after switching accounts.

[Sebastian286584369jlc]

I had to switch my Adobe Account to another, because my work-email had to be changed. To not lose all my albums and preferences in the cloud, I shared my albums I had on my old account with the new one. That seemed to work quite nice. But now I can't access them anymore. Probably because my old account lost it's subscribtion or anything.
Do shared albums need to have active accounts on both ends? If that's the case, the whole idea was meant to fail from the beginning. And also, can I access those albums again, if I would revive my old account with a subscribtion or maybe even with the free trial?

Working on a Macbook M1 with Ventura installed.
Any help would be much appretiated. 

 

 

[Theresa J]

You should contact Adobe Customer Care and ask if they can access your old account and migrate it to your new one. Here's the link https://helpx.adobe.com/contact.html. Type "agent" in the chat to get a live person to talk to.

[Sebastian286584369jlc]

Thanks a lot Theresa, will try that. Good hint with the agent command. Didn't know that 🙂