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Can't sign in our access account

New Here ,
Dec 23, 2023 Dec 23, 2023

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Hi guys, I'm new to this.tried downloading the lightroom mac app but I am not able to sign in to the account even though I've tried uninstalling, fixing hosts, cleaning using adobe tools etc. 

 

When it brings me to my browser to sign in I get this message after I sign in: Screenshot 2023-12-23 at 19.20.19.png

But when I go to my lightroom app on my mac it shows this: Screenshot 2023-12-23 at 19.13.40.pngI am definitely connected to the internet, and I tried disabling firewall, clearing cache, and everything I could find. 

I can sign in easily on my ipad. Can anyone help? 

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Community Expert ,
Dec 25, 2023 Dec 25, 2023

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If Lightroom is purchased via PlayStore/ AppStore it is only applicable to use on mobile devices.

Do you have a subscription from Adobe?

With an Adobe subscription your would access the Lightroom App from the installed Adobe Creative Cloud Desktop App which is the preferred way to access your photos (instead of the browser connection through Lightroom Web.)

 

 

 

Regards. My System: Lightroom-Classic 14.1.1, Photoshop 26.2, ACR 17.1, Lightroom 8.1, Lr-iOS 9.0.1, Bridge 15.0.2, Windows-11.

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