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Can't upload photos to Lightroom Mobile from gallery (Android)

New Here ,
Jun 20, 2023 Jun 20, 2023

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On lightroom mobile I can't upload pictures from my gallery anymore. It shows that they're getting uploaded but they don't appear in my lightroom gallery

 

 

 

{Title edited by Moderator}

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Hi @Silia30620145lxp9 

 

Welcome to the community!

I understand it's frustrating to encounter problems while using the application. Rest assured; I'm here to listen and help you troubleshoot the issue.

Which version of Lightroom Mobile and Android are you using? How much free storage space do you have? Is this happening with a particular file format?

 

Ensure that Lightroom has the necessary permissions to access your device's gallery. Go to your Android device's Settings > Apps > Lightroom > Permissions, and make sure the "Storage" permission is enabled.

Also, try clearing the cache in Lightroom, go to the app settings, and look for the option to clear cache or temporary files. Clearing the cache can help resolve any issues related to temporary data stored by the app.

 

If the issue persists, you can try uninstalling and reinstalling the Lightroom app on your Android device. This can help resolve any software-related issues or corrupted files causing the problem. Before reinstalling, make sure to back up any important photos or presets.

 

Let us know how it goes.

 

Best,

Ranjisha

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New Here ,
Jun 28, 2023 Jun 28, 2023

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It solved my problem! Thank you very much for the support 🙂 

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