Computer crashed after opening Lightroom with Arc A370M GPU selected as the preferred GPU

Report · Mar 23, 2024

I am currently using a Lenovo Yoga 7 (16 inch) with :

CPU: 12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz

RAM: 32 GB

SSD: 1TB Samsung MZAL41T0HBLB-00BL2

GPU 1: Intel(R) Iris(R) Xe

GPU 2: Intel(R) Arc(TM) A370M

Lightroom version: 7.2 WAS x64 [ 20240214-0910-27200e9 ] (Feb 14 2024)

Windows 11 Home

Steps:

1. Open "Graphic" settings on computer

2. Set Lightroom's graphics prefrecence to GPU 2 (from the above list)

3. Open Lightroom

4. Computer crashes and restarts

Before this was a problem I was using GPU 1, there was no issue. Then while playing around with Lightroom, I found the ability to enhance an image. I started using it on some pictures however I realized that GPU 2 wasn't being used. I believe GPU 2 should be able to do this process faster but I dont know. Afterwards I changed the application's graphic prefrence to high performance, restarted Lightroom, and computer crashed.

Thank you to whoever can fix this preblem