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Connection error : error with registration PUT : could not resolve host : photos.adobe.io

New Here ,
Jun 05, 2024 Jun 05, 2024

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hey guys,

Out of no where i got this error and i cannot access lightroom. 

 

I have tried:

  • restarting laptop
  • go to different versions of lightroom
  • uninstall and install
  • using different internet connections
  • update macOS

I am stumped and i cant find anything to fix this. 

 

Anyone experienced something like this?

 

thanks in advance y'all

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New Here ,
Jun 06, 2024 Jun 06, 2024

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Hello @Dewa378684766jsn .   I'm having the same issue (identical error message).  Not sure how to address this but will keep looking.

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New Here ,
Jun 06, 2024 Jun 06, 2024

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So this is definitely network related.   I turned off my ethernet and hopped on to a guest wifi and Lightroom launched w/o any issue.  As soon as i went back to my regular ethernet network I got the same error.  

I'm on a MAC Studio M2 w OS Sonoma 14.5

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Adobe Employee ,
Jun 20, 2024 Jun 20, 2024

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Hey, @Dewa378684766jsn. Welcome to the Lightroom Community. I'll help you figure this out.


As correctly pointed out by @Efrain378823786867. This error is related to how your internet network is configured.

Please try using a mobile hotspot, or a different internet network source & check if the issue exists.


This can also be related to how your specific internet is configured. Here is a similar thread: https://adobe.ly/3RCIeTY

 

Thanks!
Sameer K

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