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Couldn't complete export error when trying to export MP4 video files

New Here ,
Nov 30, 2023 Nov 30, 2023

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I'm on an Android phone with Android 13. Got the premium version of Lightroom Mobile, all up to date at the time I'm posting this. This issue been occuring for almost 3 years now.

More often than not, when I try to export a MP4 video shoot with my phone, Lightroom will get this message saying "Couldn't complete export - 1 video failed to export" and nothing else. It's annoying the crap out of me cause I already bought another phone thinking it was a problem with my device. But now that I see it happening in every 3 phones I have, I guess it's time to admit the app is flawed.

So I'm literally paying for something I cannot use 90% of the time. I had to manually copy all my presets, adjustment by adjustment, to CapCut because there I can edit and export my videos just fine.

Can you please fix this? I've seen the same issue not being answered to and those who got any response at all simple heard "stop using the mobile app and use the desktop instead to solve the issue". That's not the "resolution". It's obligating people to give up using something they paid for. 







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