Crash on context menu

Report · Sep 22, 2024

Hi all,

Please forgive if this isn't in the correct place, the lists aren't easy to follow.

I'm having an issue with Adobe Lightroom AI Enhance/Super Resolution/Denoise...

Sooo Lightroom is running fine, masking, colours, you name it, it is all wonderful and not a fault to be had. My issue is as soon so I right Click and open the enhance menu Lightroom just crashes and sends the auto error report thing. I then need to reopen and it does the same thing everything I try to enhance an image. Photoshop doesnt have an issue when I use AI Neural Filters just Lightroom AI.

I've recently rebuilt my PC so all drivers and software are running the latest versions all around.

I have turned off and on the GPU Acceleration in Lightroom with no solution to my problem with that.

My PC is running the following Specs:

CPU - AMD 5900x

GPU - AMD RX 5700

RAM - 32GB 3200mhz quad Channel RAM

SSD - 2tb M.2 PCIE GEN 4

OS -Windows 11

Has anyone got any ideas what could be causing the above issue please?

Thanks in advance

Shaun 😊

Report · Sep 24, 2024

Hey, @Trident Photography. Welcome to the Lightroom Community. I'll need more info to help you figure this out. Please share the system info from Lightroom Help > System info > Copy & paste into a text document > upload & attach here.

We couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

Open a RAW image in Photoshop via Camera Raw, try using the Enhance feature set via Camera Raw, and check if the issue exists.

Additionally, check the Event Viewer from Windows search to skim through the Windows Logs > Application Logs section for any errors or critical events right when Lightroom crashes.

Awaiting to hear from you. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)