Crash - unable to locate local drive

[Susan D. Adams]

Lightroom crashes since February on Win 10

The system is unable to find the local drive and I get in a doo loop with the restart / quit screen.  here is the error message from the PC

Log Name:      Application

Source:        Application Error

Date:          4/15/2025 1:46:13 PM

Event ID:      1000

Task Category: Application Crashing Events

Level:         Error

Keywords:     

User:          SI-HSDESKTOP24-\Owner

Computer:      SI-HSDesktop24-660583

Description:

Faulting application name: Lightroom.exe, version: 14.2.0.8, time stamp: 0x67a61b6d

Faulting module name: video_toolkit.dll_unloaded, version: 14.2.0.0, time stamp: 0x67a619db

Exception code: 0xc0000005

Fault offset: 0x00000000002ecddd

Faulting process id: 0x2368

Faulting application start time: 0x1DBAE4498B63F98

Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe

Faulting module path: video_toolkit.dll

Report Id: 60a5f7ef-2153-410e-8e1c-6a9d1c7fedff

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />

    <EventID>1000</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>100</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2025-04-15T20:46:13.5307699Z" />

    <EventRecordID>82455</EventRecordID>

    <Correlation />

    <Execution ProcessID="17636" ThreadID="2904" />

    <Channel>Application</Channel>

    <Computer>SI-HSDesktop24-660583</Computer>

    <Security UserID="S-1-5-21-3092715507-209893606-412034444-1001" />

  </System>

  <EventData>

    <Data Name="AppName">Lightroom.exe</Data>

    <Data Name="AppVersion">14.2.0.8</Data>

    <Data Name="AppTimeStamp">67a61b6d</Data>

    <Data Name="ModuleName">video_toolkit.dll_unloaded</Data>

    <Data Name="ModuleVersion">14.2.0.0</Data>

    <Data Name="ModuleTimeStamp">67a619db</Data>

    <Data Name="ExceptionCode">c0000005</Data>

    <Data Name="FaultingOffset">00000000002ecddd</Data>

    <Data Name="ProcessId">0x2368</Data>

    <Data Name="ProcessCreationTime">0x1dbae4498b63f98</Data>

    <Data Name="AppPath">C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe</Data>

    <Data Name="ModulePath">video_toolkit.dll</Data>

    <Data Name="IntegratorReportId">60a5f7ef-2153-410e-8e1c-6a9d1c7fedff</Data>

    <Data Name="PackageFullName">

    </Data>

    <Data Name="PackageRelativeAppId">

    </Data>

  </EventData>

</Event>

[Rikk Flohr: Photography]

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