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Crashing when I do just about anything

New Here ,
Apr 12, 2024 Apr 12, 2024

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This is my error report.  can anyone help me figure out what to do. 

I also get a really bad performance out of a high-end  PC.

 

13700k, 64 GB RAM, RTX 3080ti

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom" applicationVersion="7.2" build="20240214-0910-27200e9" source="Windows-Client" crashType="n/a">
<time year="2024" month="4" day="12" hour="8" minute="35" second="17" timeoffset="-300" timezone="Haiti Daylight Time"/>
<user guid="fb22a2bf-f126-4a55-a785-d87594c4ddcb"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65276" machine="13th Gen Intel(R) Core(TM) i7-13700K" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="24" cpuType="8664" cpuFreq="3418 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3080 Ti" description="NVIDIA GeForce RTX 3080 Ti" driverDate="20240402000000.000000-000" driverVersion="31.0.15.5212" videoModeDescription="3840 x 1600 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2208&#38;SUBSYS_39673842&#38;REV_A1&#92;4&#38;365B4216&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8C8C67511">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF8C8C67511" symbolname="luaopen_table"/>
<stackStatement index="1" address="0x00007FF8C8C46114" symbolname="lua_resume"/>
<stackStatement index="2" address="0x00007FF8C8C90D39" symbolname="AgThrowProgramError"/>
<stackStatement index="3" address="0x00007FF8C8C461BE" symbolname="lua_resume"/>
<stackStatement index="4" address="0x00007FF8C8C387C3" symbolname="luaopen_base"/>
<stackStatement index="5" address="0x00007FF8C8C4532D" symbolname="lua_getstack"/>
<stackStatement index="6" address="0x00007FF8C8C684FE" symbolname="luaopen_table"/>
<stackStatement index="7" address="0x00007FF8C8C46114" symbolname="lua_resume"/>
<stackStatement index="8" address="0x00007FF8C8C90D39" symbolname="AgThrowProgramError"/>
<stackStatement index="9" address="0x00007FF8C8C461BE" symbolname="lua_resume"/>
<stackStatement index="10" address="0x00007FF8C8C387C3" symbolname="luaopen_base"/>
<stackStatement index="11" address="0x00007FF8C8C4532D" symbolname="lua_getstack"/>
<stackStatement index="12" address="0x00007FF8C8C684FE" symbolname="luaopen_table"/>
<stackStatement index="13" address="0x00007FF8C8C90D39" symbolname="AgThrowProgramError"/>
<stackStatement index="14" address="0x00007FF8C8C45FAF" symbolname="lua_resume"/>
<stackStatement index="15" address="0x00007FF8C8C37E4D" symbolname="luaopen_base"/>
<stackStatement index="16" address="0x00007FF8C8C37C40" symbolname="luaopen_base"/>
<stackStatement index="17" address="0x00007FF8C8C4532D" symbolname="lua_getstack"/>
<stackStatement index="18" address="0x00007FF8C8C68568" symbolname="luaopen_table"/>
<stackStatement index="19" address="0x00007FF8C8C46114" symbolname="lua_resume"/>
<stackStatement index="20" address="0x00007FF8C8C90D39" symbolname="AgThrowProgramError"/>
<stackStatement index="21" address="0x00007FF8C8C461BE" symbolname="lua_resume"/>
<stackStatement index="22" address="0x00007FF8C8C387C3" symbolname="luaopen_base"/>
<stackStatement index="23" address="0x00007FF8C8C4532D" symbolname="lua_getstack"/>
<stackStatement index="24" address="0x00007FF8C8C684FE" symbolname="luaopen_table"/>
<stackStatement index="25" address="0x00007FF8C8C46114" symbolname="lua_resume"/>
<stackStatement index="26" address="0x00007FF8C8C90D39" symbolname="AgThrowProgramError"/>
<stackStatement index="27" address="0x00007FF8C8C461BE" symbolname="lua_resume"/>
<stackStatement index="28" address="0x00007FF8C8C387C3" symbolname="luaopen_base"/>
<stackStatement index="29" address="0x00007FF8C8C4532D" symbolname="lua_getstack"/>
<stackStatement index="30" address="0x00007FF8C8C684FE" symbolname="luaopen_table"/>
<stackStatement index="31" address="0x00007FF8C8C46114" symbolname="lua_resume"/>
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<stackStatement index="42" address="0x00007FF8C8C684FE" symbolname="luaopen_table"/>
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<stackStatement index="44" address="0x00007FF8C8C90D39" symbolname="AgThrowProgramError"/>
<stackStatement index="45" address="0x00007FF8C8C461BE" symbolname="lua_resume"/>
<stackStatement index="46" address="0x00007FF8C8C387C3" symbolname="luaopen_base"/>
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<stackStatement index="85" address="0x00007FF8C1C2D203" symbolname="WFMessaging_Processor_weakReleaseAndClear"/>
<stackStatement index="86" address="0x00007FF8C1C36F4B" symbolname="WFMessagingImpDispatch_Queue_retain"/>
<stackStatement index="87" address="0x00007FF8D85F23BA" symbolname="RtlHashUnicodeString"/>
<stackStatement index="88" address="0x00007FF8D85C5986" symbolname="RtlClearThreadWorkOnBehalfTicket"/>
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<stackStatement index="90" address="0x00007FF8D85EAA48" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000001FCA6941568"/>
<register name="RBX" value="0x00000000FDFC6684"/>
<register name="RCX" value="0x88031800F8C82BBA"/>
<register name="RDX" value="0x000001FF320A5100"/>
<register name="RSI" value="0x000001FCA6940560"/>
<register name="RDI" value="0x00007FF8C8C30000"/>
<register name="RSP" value="0x00000011CAD9CEB0"/>
<register name="RBP" value="0x00000011CAD9CFB0"/>
<register name="RIP" value="0x00007FF8C8C67511"/>
<register name="EFL" value="0x0000000000010203"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
60861419-3151-4809-BC96-6CD44C11CDCB
</sessionId>
<imsUserGuid>
C6CC398F57FCCF500A495E57@AdobeID
</imsUserGuid>
</crashreport>

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Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

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We’ve reviewed the email address you use with this forum and found no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Apr 21, 2024 Apr 21, 2024

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Hi Rikk,

 

LR Classic crashes before a report can be collected and has almost become unusable. The last time Lightroom crashed, Windows Event Viewer logged this error:

Faulting application name: Lightroom.exe, version: 13.2.0.8, time stamp: 0x65cc5929
Faulting module name: ntdll.dll, version: 10.0.19041.4239, time stamp: 0xad5435e9
Exception code: 0xc0000374
Fault offset: 0x00000000000ff349
Faulting process id: 0x17e0
Faulting application start time: 0x01da941b3989eeae
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: ff0bf0f1-e6a6-4247-8528-bd7a8cfde81e
Faulting package full name:
Faulting package-relative application ID:

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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This thread is about Lightroom Desktop - not Lightroom Classic. You should be posting in the Lightroom Classic Discussions Forum.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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