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Deactivated Enterprise Account - Can’t Download Photos

New Here ,
Nov 05, 2021 Nov 05, 2021

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I've semi-recently switched jobs and had quite a few photos tied to an Enterprise account - I didn't realize that's what I was logging into on my phone, so was just editing things mildly for social media and things of that nature. Since I no longer work for that company, I wouldn't be able to have IT set me back up with any length of a subscription to allow me to download. Is there any way that Adobe is able to access those files?

(I'm pretty sure it was considered an Enterprise account, as it was under "Company/School Account" I believe.) 

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iOS: iPhone

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Adobe Employee ,
Nov 07, 2021 Nov 07, 2021

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Access of these files by Adobe would require the permission of the Enterprise account holder. Is that possible?

Another option would be for the Account Admin to download and deliver the files to you via the Adobe Downloader.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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