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Disappearing/ Missing photos in Lightroom mobile, images appears as black/grey rectangles

New Here ,
Oct 04, 2022 Oct 04, 2022

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Hej, mam problem z aplikacją lightroom, otóż po przesłaniu zdjęć do albumu, zrobieniu ustawień predefiniowanych po kilku dniach znikają mi wszystkie zdjęcia i mam tylko szare pola w miejscach zdjęć. Po kliknięciu w zdjęcie wyskakuje mi napis brak wersji deweloperskiej 

 

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Android , Cross-app workflows , Web , Windows

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Adobe Employee ,
Oct 04, 2022 Oct 04, 2022

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Hi there,

 

Thanks for reaching out. 

Which version of Lightroom Mobile are you using? Ensure you're logged into Lightroom on your mobile device with the correct Adobe ID associated with your active Creative Cloud membership. Check Lightroom on the web to see if your assets (photos and presets) have synced.

Do you have an active subscription, or were you using the free trials? 

Does this happen with particular file formats or all images?

Please check this similar discussion on our forum: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/p-lightroom-for-mobile-lo....

Have a look at this page as well, which shares some information on missing images: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html

 

Let us know if this helps.

 

Thanks,

Ranjisha

 

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