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Duplicates are incorrectly detected

Explorer ,
Feb 19, 2022 Feb 19, 2022

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So, whenever I import pictures into lightroom, or let me rephrase, ATTEMPT to import pictures, lightroom ALWAYS thinks it found duplicates.

 

This issue has been reported a few years ago with fixes promised but as expected from Adobe, still hasn't been addressed. Why?

 

There are so many bug-infested Adobe apps that I'm considering dropping the creative cloud completely; I already went to final cut pro due to premiere's horrid optimisation. Now this?

 

Does anyone know of a way to import photo's that lightroom incorrectly marks as duplicates?

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Adobe Employee ,
Feb 20, 2022 Feb 20, 2022

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Providing details and examples might help diagnose the issue you are seeing. 

 

As for your question: If you have an item, you believe is being detected incorrectly, you can use Lightroom Web to perform that import as it bypasses duplicate detection and will sync back to your Lightroom Ecosystem clients. 

 

For a gut check, Lightroom Desktop looks at the following. 

 

If:

  • Filename &
  • Filesize &
  • Capture Time match exactly

Then:

  • A duplicate is determined

Else:

  • If the internal hash matches an existing file's hash a duplicate is determined

 

If none of those things then it is not a duplicate - or it is a bug. 

 

Can you provide an example of a file that will not import and its faux-duplicate? That would allow for testing and repeating and ultimately writting a bug. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Feb 22, 2022 Feb 22, 2022

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What do you mean with: "provide an example"?

 

My EOS R6 has a continuous file-naming system; there are no duplicates so if Lightroom detects a duplicate, it's per definition a bug. I'll try to circumvent this with the online environment for the time being; another band-aid fix. Like having to disable Gsync everytime you use an Adope app. Hundreds of complaints online and still no fix from Adobe.

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Adobe Employee ,
Feb 22, 2022 Feb 22, 2022

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I am glad you can use the workaround.

 

For the engineers to diagnose your issue we would need the following.

Restart Lightroom

Using an asset that fails as a duplicate - attempt an import. 

After it fails, collect a log: 

  • For LrDesktop
  • Go to Preferences
  • Account Section
  • Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

We would need:

  • The file that fails
  • Your diagnostic log
  • Your account's Adobe ID

Would you be able to provide those items as described?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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