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Enhance function crashes iMac (reboots)

Community Beginner ,
Jun 10, 2023 Jun 10, 2023

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What:  When using the “Enhance…” feature, the computer SOMETIMES crashes and reboots.

 

Issue:  The images that crash “Enhance…” have very flat areas (background sky).  They will reliably crash the computer when the enhance function is selected.  The enhance takes a significant amount of time (longer than it usually does by at least 3x, then the computer reboots.   If the same image has noise added to the sky background, the enhance function runs as expected.

 

Anecdotal:  I did not have crashes prior to upgrading to Ventura 13.4, but I might not have enhanced any images with a very low noise background.

 

Details:

     Lightroom CC 6.3.1

     iMac 2019 27-inch Retina 5K

          macOS Ventura 13.4

          3.6 GHz 8-Core Intel Core i9

          Radeon Pro Vega 48 8 GB

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Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 12, 2023 Jun 12, 2023

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There was no crash dialog at all.

 
Screen goes black, and system starts up again.

 

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Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

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That is likely a hardware issue or a system-level driver issue. I would recommend contacting Apple for assistance with reviewing any logging you have enabled. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 12, 2023 Jun 12, 2023

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I have submitted to Apple, but I doubt that it is an Apple issue.   The computer has no other issues, and it repeatable with only specific photos processed in Lightroom using Enhance.   Changing the image, allows Enhance to work.   Other images work fine with Enhance.  Any hardware or driver issues should continue to fail.  I believe this is a Lightroom Enhance issue.

 

Since it is repeatable, can you help me enable some logging that might help you (or Apple) diagnose?

 

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New Here ,
Aug 21, 2023 Aug 21, 2023

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I have been experiencing this for at least 6 months. Adobe, you have to be aware of it, so please fix it. It's not an Apple issue - I am using the same equipment as the previous two years without the issue, so it's something you did in the latest iteration of Lightroom.

 

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Community Beginner ,
Jun 20, 2023 Jun 20, 2023

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I have exactly the same issue with Macbook Pro M1 running Ventura 13.4.

No Adobe crash dialogue appears. I have tried disabling GPU acceleration, same crash occurs but this time with an Adobe Crash dialogue appearing.

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Community Beginner ,
Jun 20, 2023 Jun 20, 2023

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Just tried again with GPU disabled in order to send a crash report, this time no reporting option appeared unfortunately.

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