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file recovery

New Here ,
Jul 10, 2023 Jul 10, 2023

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I changed my Android for an iOS but the lightroom files didn't migrate together. How to restore?

 

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Android , iOS: iPhone

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

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Hi @MERIELLEN30985617q7h1 

 

Welcome to the Community! Thanks for reaching out.

Are you logged in with the correct ID? I checked the email ID you reached us with and could not find any active plan, are you registered with a different mail?

Install Lightroom on iOS: Install the Lightroom app from the App Store on your iOS device. Make sure to sign in with the same Adobe ID that you used on your Android device. Open the Lightroom app on your iOS device and go to the settings or preferences. Ensure the "Sync" or "Auto Add Photos" option is enabled. This will initiate the sync process and restore your Lightroom files.

 

Depending on the number of files and your internet connection speed, it may take some time for the sync to complete. Ensure you have a stable Wi-Fi or cellular connection, and give the app time to sync your files from the Adobe Creative Cloud. Once the sync is complete, navigate to the "All Photos" section in the Lightroom app on your iOS device. This should display all the photos and edits previously synced from your Android device. You can also check specific albums or collections to ensure that all your files have been restored.

 

Let us know if that works!

 

Best,

Ranjisha

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Adobe Employee ,
Jul 18, 2023 Jul 18, 2023

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Hi @MERIELLEN30985617q7h1 

Just to be clear, only paid subscribers are able to sync images, edits, presets, etc across devices using Lightroom cloud storage.

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