Fixed: DNG imports after 6.2 update doesn't show the edits

[Nicole5EF5]

I follow the instructions to download presets and add them to my Lightroom mobile app. I open the DNG file in Lightroom, click the three dots on the top right, click create preset and save it as a new preset. But then when I go to my photos to use the preset, the photo doesn't change. The preset doesn't add any filter to my photo. Any ideas how to make the presets work??

{Moderator note: Edited the thread title, LRMI-4201708, 4201709}

[Filippo5D9B]

Wtf tides that mean? What's supported then?

[jesskettle]

Hey guys, I just updated the new version of lightroom mobile 6.2 and now when I import dng files with settings applied, the settings do not load! I sell mobile presets and customers download the .dng files and create presets from them once importing, so needless to say, I'm panicking. SOS!

[Sara Lou]

Hi Jess,

Please read the thread here: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/downloaded-presets-won-t-work/td-p/1190...

[Sara Lou]

Also workarounds here: 

https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-app-6-2-doesn-t-suppor...

[greule]

Sorry for all the trouble We are working on a fix. - Guido/ Lr QE

[iambevinleigh]

Hi! I'm so sorry to be a pester, I'm sure ya'll are hard at work. Do you have an estimate of how long it'll take to get a patch for this bug? Just trying to give our customers a little bit more info other than "it's being worked on" 🙂 

If there's any way to track this ticket too, I'd appreciate that! 

Thanks for your time and efforts in fixing this problem, really appreciate it.

[Amber5CEB]

hi! is this going to be fixed within the next week?

[Kelsey5E70]

I've been told it will take weeks for this bug to be fixed from an Adobe customer service rep. 

[iambevinleigh]

Agh! Weeks? Thats not very promising..I hope they have a saved version of 6.1 somewhere in their system and just revert to that in the meantime. Lots of small business rely on the feature. May I ask if you were just talking to someone in the support chat? I'm hoping to hear back from someone directly on the forums here. They seem to always have the most accurate information.

[Kelsey5E70]

Yes just from their customer service chat. I've had to start issuing refunds for my presets so already losing  money as a small business. Really hoping an Adobe Employee on here can provide an update. 

[Eden5FE9]

All my costumers are asking me to refund them because its not working on the new version!!!! Its going to be fixed soon? HELPPPPP

[HANNAH090]

same, now i know why it isn't working on them. just updated mine and it's not working anymore

[defaulttsn9qrk53l1h]

After having opened a DNG (with a preset), the preset is not showing. I can only see the original photo, not the modified photo. 
Could someone help me? Thanks 

[Rob_Cullen]

After having opened a DNG (with a preset),

Did you IMPORT a DNG?

Who suplied the DNG?

Was it supplied with the purpose of creating a Preset?

the preset is not showing. 

"Not showing." where? In the Preset panel list? The Preset adjustments?

Have you created the Preset from the DNG in Edit mode?

What is the Preset supposed to do in editing?

I can only see the original photo,  not the modified photo.

How do you know that what you see is the original photo? Were you supplied an original and a modified version?

Did you do a 'Reset' of the photo?

Are you using Lightroom-Desktop v4.2 or Lightroom-Mobile v6.2 or Lightroom-Free ?

Some more details may help arrive at an answer for you.

[靜宜5C57]

Me too 

[defaulttsn9qrk53l1h]

Thank you for your reply! 
I usually import the DNG from an app called FLTR. I had no problem since yesterday. When I import the DNG, I usually create a new preset from this photo. I know it has the preset because I can literally the before and after by tapping on the photo. 
Now, when I import the DNG, I see just the original photo, without any modifications, so I cannot save the preset. 
I'm using Lightroom For Mobile. 

I made a video so I hope you can understand better!

thank you again! 

[defaulttsn9qrk53l1h]

I forgot to say that I have this kind of problem with any DNG that has a preset, not only from tha app I mentioned. 

[Вика5E9A]

I have the same thing after the last update of Lightroom, photos with settings in dng format are loaded into Lightroom now without settings. If you export your photo, then it is unloaded with the settings, and if you try to load it into the application, it is empty, loaded without settings. help me please

[Felisha5CD8]

I also have the same trouble as state above. Usually after import dng file to lightroom the color of its preset will showing. However this doesn't showing. Have try to uninstall and re-install, download through different browser, still the same. Yes, I am importing dng photo and No, I don't reset the photo. I am using the latest version of lightroom in appstore. Please fix this issue. Thank you.

 

[defaulttsn9qrk53l1h]

Same 😫

[Lisias0101]

I have the same problem since the last update of Lightroom Mobile.

[Felisha5CD8]

Hi, I also have the same trouble on importing dng. Usually after import dng file to lightroom the color of its preset will showing. However this doesn't showing. Have try to uninstall and re-install, download through different browser, still the same. Yes, I am importing dng photo and No, I don't reset the photo. I am using the latest version of lightroom in appstore. Please fix this issue. Thank you.

[Filippo5D9B]

I sell presets online and 4 of my customers since yesterday have told me that they have the same issue. This was the first time ever that something like this happened. I verified their imports and the integrity of the files and there is nothing wrong with the Files or the process that they follow. The presets seem to be blank on their end, they miss the information.

[Lisias0101]

the same thing happened to me

[Kelsey5E70]

I'm having the same issue. Woke up to an influx of emails from customers who can't save my presets from DNGs - they seem to be experiencing the issue on version 6.2.0 whereas I'm on 6.1.0 and it's working fine.