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Had Lightroom as a photo major student when semester ended I lost Access to desktop and syncing

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Jun 06, 2021 Jun 06, 2021

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Hi, I am a college student with photography as my major. I was given access to Lightroom mobile and I was able to use the desktop version as well. 

Since the semester ended I am still able to take photos on my Lightroom m0obile app but I no longer have access to the desktops version. 

I don't want to lose any of my collections but I feel I have no other option but to uninstall the mobile app and reinstall. I switched to a paid account, although I am still in my first week and it is a free weeklong trial, it's the same sign in information but none of my photos are there. They still won't sync from my mobile app. 

I have been trying to figure this out for weeks and I'm just so lost. 

Can someone kindly please help explain what is happening here? 

I have researched and researched and I can't figure it out. 

I'm guessing the college was able to give me access as a user to Lightroom and I want to pay to keep using it. I just don't know how to get my current app to sync with the desktop. 

Any other steps I can take besides deleting and reinstalling? 

Thank you for taking the time to read this and if anyone has any input I would heavily appreciate it. I have been putting my brain through the wringer trying to solve this. 

TOPICS
How to, Problem or error, Sync, Windows

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