Lightroom Albums Disappeared

[Raymond26135767222c]

My company recently migrated all Adobe accounts into one consolidated account. As such, I was assigned a new user id & password. I currently use the full Creative Cloud apps. When I logged out of my old account and logged in with my new user all my albums in Lightroom CC disappeared. All the images I have processed over the several years are gone. The Lightroom library is still stored on my computer with all the images and data. Does anyone have a suggestion on how I can get all my albums restored with all the image edits done over the years?

[Sameer K]

Hi there,

Thanks for reaching out. We're here to help.

Adobe Lightroom's data on the cloud is linked to one profile. I have reviewed your profile & there are three different profiles. Check this to learn more about profiles: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

Log on to Lightroom Web (https://lightroom.adobe.com) to find all the data in your profile.

Let us know how it goes.
Thanks!
Sameer K

[denisetbc]

Hi Sameer, 

I also have the same issue. A license was transfered to my account from another email, and I updated the Adobe Lightroom CC App. The photos and albums are all gone, and they are also missing from the Pictures / Lightroom Saved Photos folder on my Mac. I checked the old email, current business, and current personal account's Lightroom libraries and I can't find anything. Is there any way to restore the albums? 

Thank you. 

[Cristina31441196jekr]

Hi! I have the same situation where my company migrated all Adobe accounts and I have been unable to access the years of albums I had on my account. I have tried to switch to my personal profile and still no luck. Any help would be greatly appreciated! 🙂 I have been going around in circles trying to find my pictures!