Lightroom android app subscription not visible

Report · Mar 01, 2023

I subscribed for the Lightroom android app premium features today, but it is not reflecting in my app. My google play app shows the subscription and it is asking to confirm the subscription through Lightroom app, which I am unable to do. I tried restarting the mobile phone and signing in, even that did nothing. I tried restoring the purchase, even that did not help, it shows no previous purchases. Please rectify my issue so that I can use the premium service.

Report · Mar 01, 2023

Hi there,

Happy to help!

Please check the link below as you can't use Premium features in Lightroom for mobile after in-app purchase

https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html#:~:text=Make%20s....

If the issue is not resolved after following all the above mentioned steps, please contact our Support team for further help.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

Report · Jul 19, 2023

no help👎🏻

Report · Jul 19, 2023

you didn't purchase from adobe. contact the mobile app store where you purchased.

Report · Jul 19, 2023

Well, I contacted Google, they said I should contact the developer, is Adobe not THE developer? Who should I ask?

Report · Mar 01, 2023

if you do end up needing support (per @Rashmi27002770wxve), there are 2 other (than chat) ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...