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Lightroom Cloud based crashing when using masking tool

New Here ,
Dec 07, 2023 Dec 07, 2023

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Recently whenever I use Lightroom it will crash no matter what when clicking on the masking tool. It buffers for a second to detect the background and then instantly crashes.

 

I have tried uninstalling both lightroom and adobe and re-installing it and re-downloading the older version and it still crashed no matter what. 

 

The report says - <crash exception="EXCEPTION_UNKNOWN" exceptionCode="0x7422207b" instruction="0x2D32312D33323032">

 

Is there any way to solve this?

 

I have gotten a new laptop brand new specs that is up to par with Adobes recommendations.

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correct answers 1 Correct answer

New Here , Dec 07, 2023 Dec 07, 2023

Update!

Went through the Adobe IT support it was just the graphics card needing to be changed to the NVIDIA as the primary.

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New Here ,
Dec 07, 2023 Dec 07, 2023

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Update!

Went through the Adobe IT support it was just the graphics card needing to be changed to the NVIDIA as the primary.

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