Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Lightroom Cloud Export and Smugmug Sync Issues

Community Beginner ,
Apr 17, 2023 Apr 17, 2023

I have been having consistent issues with exporting batches of photos from Lightroom to my smugmug hosted website. My workflow is to shoot a sporting event or client shoot and edit photos in lightroom/photoshop and then send them to my website on smugmug for client access or athlete purchase etc. Often there will be a couple thousand images, but whether there are that many or just say 80, always 10-30 percent don't transfer and have errors. I spoke with smugmug and they've said it is on lightroom side. So, decided to just export the batch to my hard drive, and then upload afterward to smugmug, assuming the connection with smugmug was somehow the issue. Still the same problem. It's very consistent. I check that app is up to date etc. I'm using windows 11 64 bit. I'm not too computer savy, but I have plenty of processing power and configured the computer purchase around heavy photoshop use so I wouldn't guess that was the issue? Even when I repeat the process with the error files, which takes a lifetime to write them all down and then search file names in lightroom, the problem often repeats itself. I'm not sure what to do.

TOPICS
Windows
968
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

Please go to Help>System Info… and provide us the exact installed version number of your software. 

 

Rikk Flohr: Adobe Photography Org
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 17, 2023 Apr 17, 2023

Lightroom version: 6.2 x64 [ 20230130-1137-462e97a ] (Jan 31 2023)
NGL Version: 1.31.0.19
WF Version: 5.2 a01f05f
VF Version: 1.0.133
HIL Version: 40405

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 20, 2023 Apr 20, 2023

Here is a screenshot of the last sync I attempted.  This has happened consistently with all versions of the software, it didn't just start with the latest version of lightroom. Almost 30% of the files did not sync, fairly consistent with the amount that did not export when I tried that route.

 

Brandon27148416va30_0-1681995178441.png

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 17, 2023 Apr 17, 2023

Lightroom version: 6.2 x64 [ 20230130-1137-462e97a ] (Jan 31 2023)
NGL Version: 1.31.0.19
WF Version: 5.2 a01f05f
VF Version: 1.0.133
HIL Version: 40405

--

Brandon <removed for privacy>

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 20, 2023 Apr 20, 2023
LATEST

Please install version 6.3.1 using the clean install method. 

 

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

 

Does your Smugmug Connector still misbehave?

 

Rikk Flohr: Adobe Photography Org
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines