• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
12

Lightroom (desktop) - "An unknown error has occurred"

Contributor ,
Dec 29, 2023 Dec 29, 2023

Copy link to clipboard

Copied

When accessing just the Cloud tab, I am regularly receiving a "An unknown error has occurred" message.

 

This occurs on both my 13" and 15" MacBook Airs - running the latest version of macOS Sonoma.  The 13" has 8GB of RAM and the 15" has 16GB.  Both 1TB SSD's.

TOPICS
macOS

Views

64

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 29, 2023 Dec 29, 2023

Copy link to clipboard

Copied

Hey, @Charles Putnam. We'll need more info to help you figure this out. What exact versions of Lightroom & macOS are you working on? Are these computers connected to the same internet network?

 

Here are a few things to try & find the root cause of this issue:

1 - Try accessing Lightroom Web (https://lightroom.adobe.com) on both devices.

2 - Try using a mobile hotspot for internet access & check if that helps.

 

Let me know how it goes.

Thanks!
Sameer K

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Dec 29, 2023 Dec 29, 2023

Copy link to clipboard

Copied

LATEST

Lightroom 7.1.2 and macOS Sonoma 14.2.1.

 

Both laptops are connected to the internet.  There aren't any issues with LightroomWeb.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines