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Lightroom Downloader "initializing download" for hours

New Here ,
Feb 19, 2023 Feb 19, 2023

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I have 2.7TB of photos to download for backup.

I launched the Lightroom Downloader, it found 150k photos, 1k videos.

I began "download" and left it for the night. In the morning it was still @ "initializing download..." stage and nothing showed up on my drive. App suggests that something is being downloaded but I am not sure if it is correct. I've attached recording of the screen.

 

Can someone confirm if this is how it should look like and all I need is wait another week or so for it to finish?

 

Thanks.

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Adobe Employee ,
Feb 19, 2023 Feb 19, 2023

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If it hasn't started by now, I would recommend canceling the downloader, restarting your computer and then beginning the download again. Let me know how your progress goes. I would give it overnight to run and show progress. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Feb 19, 2023 Feb 19, 2023

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That's exactly what I did and actually the attached screen recording is from the second attempt after the restart. I've left it for now and will leave it for the night. I'll reply again tomorrow. 

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Adobe Employee ,
Feb 19, 2023 Feb 19, 2023

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Thank you. I will await tomorrow's report.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Feb 20, 2023 Feb 20, 2023

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as an update - it continues the same as yesterday. Throughout the night and today.

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Adobe Employee ,
Feb 21, 2023 Feb 21, 2023

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Thanks for reporting back. Let me consult with the web team.  Please stand by!

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Feb 23, 2023 Feb 23, 2023

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Hi, any feedback from the web team? After 4-5 days of "initializing download" I clicked pause to get some sleep and it shows "0 B of 2.7TB processed"....... which is a bit discouraging.

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New Here ,
Feb 27, 2023 Feb 27, 2023

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Any news?

 

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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I've pinged the team again. 

 

What language are you using on your system? I am wondering if you, as a test, switch to English, if the downloader will function.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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