Lightroom intermittently crashing whole computer including two BSoDs. Potentially related to masks

[Rey38741859q606]

Hi,

 I've just started Lightroom and have gone for the Lr version, installed to my computer. The first 5 days or so had no issues then I started getting hangs and stutters. Then about 3-4 days after that I started getting full system crashes, only when using Lr. The first two went to full Blue Screen of Death (BSoD) with the error DPC_WATCHDOG_VIOLATION, the subsequent 3-4 have just crashed the computer which then restarts itself. I don't know whether Lr/Adobe CC is submitting error/crash reports as I receive no actual error messages. First indication I get that it's a full crash and not a stutter is the mouse fully freezing. Music (if playing) continues for up to 40 seconds before the system crash.

Help, System Info:

Lightroom version: 7.4.1 x64 [ 20240625-1512-ca1977c ] (Jun 25 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

Operating system: Windows 10
OS Version: Windows 10 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: Micro-Star International Co., Ltd. MS-7C56 / AMD Ryzen 5 5600X 6-Core Processor
Logical processor count: 12
Processor speed: 3.7 GHz
Built-in memory: 32694.0 MB
Real memory available to Lightroom: 32694.0 MB
Real memory used by Lightroom: 8674.7 MB (26.5%)
Virtual memory used by Lightroom: 17716.3 MB
Memory cache size: 2228.2 MB

Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1834MB / 16347MB (11%)
Camera Raw real memory: 1735MB / 32694MB (5%)

Displays: 1) 2560x1440, 2) 2560x1440
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 3080 (32.0.15.6070) - 10 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

I have DDU'd the GPU driver and ensured I have the latest version, ran a memtest to verify my RAM is fine and uninstalled - reinstalled Lr. All I can say is that the issue is intermittent but I think it only happens when using masks. Not every time but it could be a cumulative thing i.e. when i've created masks for multiple images in a row it feels like things start to hang and stutter and then the crash may or may not happen.

I've been running Task Manager on my second monitor and although RAM usage seems to be high (60-80%) my CPU and GPU never seem to get pushed by Lr. I know the hardware is decent but figure low usage should mean I get smooth operation and not hangs, stutters and crashes so I'm wondering if Lr is even utilising my hardware properly?

[ZSPhoto]

Hey, I'm curious if you've had any luck with this. I am having a similar issue where only syncing ai masks locks up my graphics cards. 

[Rey38741859q606]

Hi @ZSPhoto ,

 I'm afraid you're the first response I've had. I've had nothing from Adobe community managers and sadly it seems no-one else has advice to offer as yet.

 You mention locking up graphics cards - how are you observing this? Has your computer fully crashed/restarted/hit the BSoD?

Cheers

[ZSPhoto]

I've run several tests but it seems like my problem is localized only to
Adobe Lightroom Classic.

It happens intermittently and I cannot replicate it reliably, but what
happens is that sometimes syncing auto masked images causes my graphics
card to go blank and stops the signal to my monitors. This cannot be fixed
without restarting the computer.

Ironically the images do actually become synced while the monitors are
blank/blacked out.

I initially thought this was a graphics card problem, but I've ran
benchmarking software on the computer to highly stress the card out and it
has no problems. I also edit videos in premiere pro and use up
significantly more system resources and don't have a problem with that
either.

I have reinstalled windows and now I'm only using device drivers supplied
by the OS, rather than manually download ones, and I've had less problems
with Lightroom, but the issue hasn't gone away completely.

Have you had any luck getting a solution?

[ZSPhoto]

Hey, I've got some news for you!

After looking into motherboard issues and taking another look at your post, it appears we have a few more things in common...
I am using a Ryzen 5900x, while you are using a 5600x. So same brand of processer on the same architecture/socket.
I am using a MSI B550m, while you are using a MSI B550 (which is what the MS-7C56 references with a google search).
Essentially these products are VERY, very closely related, with the motherboard just being two different sizes of the same product from the exact same company.

We have different graphics cards, mine is AMD, yours is Nvidia, soI think we can localize the problem to possibly the motherboard.

It appears that the B550 series motherboards were originally made for Ryzen series 1000 and 3000 and needed an update to be fully functional with 5000 series processors like yours and mine. I would assume the processor just wouldn't work if the boards weren't updated, but maybe that wasn't the case... maybe there are certain feature sets or processes that cause hangups, just like our Lightroom problem. 

You might want to double check, but here is most likely your driver update page for your product: https://www.msi.com/Motherboard/MPG-B550-GAMING-PLUS/support

And here is a video from MSI on how to apply the update: https://youtu.be/sKMub20CUNI

I just updated my BIOS tonight and I hope that it solves the problem. I'll message you on here if it does!

[ZSPhoto]

UPDATE! Updating the BIOS worked. After several tests, it appears that my crashes are gone. Also, muti-tasking and general performance is significantly better than before. 

[Rey38741859q606]

Hi @ZSPhoto ,

 Thanks for staying involved, sorry I haven't responded until now.

 Whilst it sounds like our issues are similar they don't seem that similar. From what you've described you don't get full PC system crashes, up to and including BSoDs?

I'm very beginner when it comes to Lightroom so I don't even know what you're doing when you say 'syncing auto masked images' and if I don't know what that is then I can't say for sure that it's the same thing I'm doing when my issues happen.

I am a little more confident when it comes to computers in general and am very confident my motherboard BIOS was flashed when I bought the system. From what I understand if it wasn't then the system would hardly work at all if the BIOs on the motherboard really was still set up to run an older ryzen. I'll take a quick however just in case.

 I also raised this as a bug with Adobe and had one (not very helpful) response so far from an Adobe employee suggesting it was my WiFi drivers. I don't use WiFi, I don't even have a WiFi card so I suggested they keep looking for the issue but I haven't heard back since. If your issue persists/comes back again then I suggest you raise it as a proper bug rather than here as this location in the discussion boards doesn't seem to get much traction or help.

Cheers,

[ZSPhoto]

I would definitely describe it as a full system PC crash though I haven't encountered the bsod screen. Every time it has went straight to a black screen and required not just one restart but usually two to get the computer back up and going again. Even with my outdated drivers that were not compatible with the 5000 series processor, my computer seemed to work fine in every situation other than Adobe Lightroom when syncing files and occasionally during export.

When your computer crashes, have you checked the post lights on the motherboard itself? If you are having a bios/cpu compatibility problem on this motherboard it usually presents as a lit VGA post light. Have you looked at your motherboard when your computer crashes to see which light is lit up?