Lightroom keep crashing after update

[Yuri357161393nfn]

Whenever I trying to healing spot point in lightroom it keep crashing.. Already had reinstalled it and deleted preference but it's not working..

Event logs of windows empty and can't find any bug report for understanding source of problem.

What to do?

[Rikk Flohr: Photography]

Please go to Help>System Info… and provide us the exact installed version number of your software. 

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

[Yuri357161393nfn]

The software hangs for a few minutes and then crashes without any information when I go to the healing tab on the right panel.

I didn't get any bug report option and tried to find for some time.

I have no idea how to find what the problem is and it's a product I pay for every month so I'm debating whether to remove it because I don't get any support and don't know how to contact them.

Info :

Lightroom version: 7.2 x64 [ 20240214-0910-27200e9 ] (Feb 14 2024)
NGL Version: 1.36.0.9
WF Version: 6.2 3d4e7aa
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: Windows 10
OS Version: Windows 10 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. Z490M / Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz
Logical processor count: 16
Processor speed: 2.9 GHz
Built-in memory: 32688.8 MB
Real memory available to Lightroom: 32688.8 MB
Real memory used by Lightroom: 1028.3 MB (3.1%)
Virtual memory used by Lightroom: 1345.7 MB
Memory cache size: 2713.8 MB

Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 321MB / 16344MB (1%)

[Rikk Flohr: Photography]

Without Crash Reports, you will need to diagnose your crash through the MS environment. 

A good place to start is your video card drivers. Go to the manufacturer's site and download and install their latest studio driver.

[Yuri357161393nfn]

I have the latest drivers + I tried to reinstall and same issue - If I try to healing spot lightroom will crash immidiately and I can't work like this.

Can I get version before update?

[Dame-ningen]

Good Afternoon

I have th exact same Issue.

If I try to select subject or healing spot anything like this and my lightroom will crash immidiately.

I have the latest drivers:

Source
Adobe Lightroom

Summary
Stopped responding and was closed

Date
‎27.‎02.‎2024 17:25

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Adobe\Adobe Lightroom CC\lightroom.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: lightroom.exe
Application Version: 7.2.0.0
Application Timestamp: 65ccfa98

my System Info:

Lightroom version: 7.2 x64 [ 20240214-0910-27200e9 ] (Feb 14 2024)
NGL Version: 1.36.0.9
WF Version: 6.2 3d4e7aa
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: Windows 10
OS Version: Windows 10 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO / AMD Ryzen 7 5800X3D 8-Core Processor
Logical processor count: 16
Processor speed: 3.4 GHz
Built-in memory: 32686.2 MB
Real memory available to Lightroom: 32686.2 MB
Real memory used by Lightroom: 718.0 MB (2.1%)
Virtual memory used by Lightroom: 1008.8 MB
Memory cache size: 687.8 MB

Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16343MB (0%)

Displays: 1) 2560x1440, 2) 2560x1440
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon RX 7900 XTX (31.0.24019.1006) - 24 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\samue\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\samue\AppData\Local\Adobe\Lightroom CC\Data

Hang Signature: 696d
Hang Type: 134217728
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 2055
Additional Hang Signature 1: 696dcf1875cf53b4d620ee04a5e1c2c6
Additional Hang Signature 2: a088
Additional Hang Signature 3: a088838e0d1fa92d7abae1ee3d0b2382
Additional Hang Signature 4: 696d
Additional Hang Signature 5: 696dcf1875cf53b4d620ee04a5e1c2c6
Additional Hang Signature 6: a088
Additional Hang Signature 7: a088838e0d1fa92d7abae1ee3d0b2382

Extra information about the problem
Bucket ID: fbf07e4d3ff675b80ca7af0eeefaa87b (2064811432846469243)

My GPU is 7900XTX also working with the latest drivers that released today.

I did a clean reinstall of the drivers with DDU. I reinstalled Lighroom more than once.

No change at all.

My lightroom is broken for a couple of months now. I cant work like this at all.

I would really appericiate the help.

Thank you

[carlosm36289686]

Same problem here, screen goes black and I have to reboot. No dialog error o codes.

Please adobe this is URGENT.

[Mike&HisCat]

I get this too and my two work collegues. Using a previous version is fine.

[LadNamedTan]

I'm also having this issue, along with high CPU usage. I disabled the GPU automatic usage in lightroom setting and that helped with crashing with brush and healing spot. But CPU usage continues to be terribly high when in the masking menu, and constantly freezing. I have needed to close LR through task manager and restart several times now. Also when masking objects, the small menu that displays the photo's masks does not show up. This is the buggiest update I've experienced.

[Dame-ningen]

now its end of may and nothing changed.

Lightroom still crashes as soon as I pick a brush.

Lightroom classic is fine.

[spwood_de]

I am having the exact same problem.  As soon as I click on the healing brush tool Lightroom freezes, and eventually I get the typical Windows "application not responding" mesage.

Here is my info

Lightroom version: 7.3 x64 [ 20240507-1433-eff47f4 ] (May 7 2024)
NGL Version: 1.37.0.9
WF Version: 6.3 c2d6007
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.13 c2pa-rs/0.28.4

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. XPS 8920 / Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
Logical processor count: 8
Processor speed: 4.2 GHz
Built-in memory: 32671.5 MB
Real memory available to Lightroom: 32671.5 MB
Real memory used by Lightroom: 1006.8 MB (3.0%)
Virtual memory used by Lightroom: 1274.5 MB
Memory cache size: 2112.8 MB

Internal Camera Raw version: 16.3 [ 1863 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 199MB / 16335MB (1%)
Camera Raw real memory: 198MB / 32671MB (0%)

Displays: 1) 1920x1080, 2) 1920x1080
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1060 6GB (31.0.15.4601) - 6 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\swood\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\swood\AppData\Local\Adobe\Lightroom CC\Data

[Mike&HisCat]

I logged this issue with Adobe and I've had several calls with them. They've remoted onto my computer - deleted, cleaned, reinstalled, run as another user. But still no fix. I have to keep reinstalling v7.0 as anything later crashes.

I did however, get an email from Adobe as the issue was escalated. They said that the issue would be fixed in the next update! Sit tight and wait for that I guess.

[Dame-ningen]

There was an update today, but it still crashed anyway

and luck on your side Mike and your cat ?

[Imaginative_Shimmer5E1C]

Mine too, all adobe products are crashing, not even opening. On the September Update