lightroom masking function causing error message

Report · Jan 21, 2025

My Lightroom refuses to create any sort of subject or background masks, (although the sky masking function did work) and my pictures have a sort of green glitch all over when imported. (when I select any masking feature other than sky the application reads "not responding" and an error message appears saying "something went wrong, an unexpected error occured and your request could not be completed." About a week ago, everything was working perfectly so its rather confusing as to why all of a sudden my software seems to be falling apart. I am currently working on an asus pro art laptop with a 4050 graphics card. This is a new laptop but I have been working on it for about a month and a half already with no issue, this problem started about 4 days ago and I have tried uninstalling and reinstalling, installing the latest drivers, updating my os, running diagnostics for viruses and changing wifi sources, so far with no change. It would be super helpful if someone knows whats going on with my machine!!

Report · Jan 27, 2025

Hey, @little_nikon. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

Please share the system info from Lightroom Classic from Help > System info > Copy and paste into a text document > Upload and attach here.

What mode do you work with, Lightroom or local images? Do you keep the laptop plugged into and charging while you work with Lightroom?

Please try these two suggestions:
1 - Follow step 6 in the content here to configure the default GPU for Lightroom: https://adobe.ly/49YQSCI

After you update the GPU drivers, try the steps below and check how it goes. The GPU info & Logs location on Windows is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

Press the Windows + R
Enter %APPDATA%\Adobe\CameraRaw
Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
Relaunch Lightroom.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)