Lightroom mobile does not sync with cloud (Android)

[Marco25119152s8w8]

Hi,

I just realised that LR is not syncing the photos since several months. I use LR mobile on android. On the mobile app, I see that several photos are apparently synced but if you look at the detail info, I see them still uploading. Connecting to the cloud, I have several hundreds of sync issue. It is suggesting to open the app and finish sync from the mobile, but I can do so. 

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[Ranjisha Sengupta]

Hi there,

Thanks for reaching out. We are sorry for the trouble with Lightroom. We are here to help.

Please do not re-install the Adobe Lightroom Mobile or sign out of the application. This can lead to potential data loss.

Could you please share the version of Adobe Lightroom & the Android OS you are working on? What is the format of images you are working with? Are they JPEG or RAW?

Have you tried changing the internet connection to a different WiFi or mobile network?

Please ensure Lightroom is up to date. Apply a few random edits to the images pending to be synced, which should kick start the Sync. For the time being, you can pause the Auto-Import temporarily on the mobile.

Let us know if this helps.

Thanks

Ranjisha

[Marco25119152s8w8]

Thanks Ranjisha,

• I am using 7.4.1 LR,
• android 12.0.0,
• files are jpeg
• Changed different WiFi. I am currently with WiFi and fiber. 
• Also using 4G connection does not do the trick.. 

Suggestions? 

Thanks for the help.. 

M. 

Interestingly, if I apply random changes it does not appear to start sync automatically, at least not immediately. If I push for sync I get the check mark but still uploading. 

•  

[Marco25119152s8w8]

Hi there,

I didn't hear back from you yet. Any ideas how to solve the problem? 

Best, 

M. 

[Ranjisha Sengupta]

Thanks for the info. Can you log in to the cloud,  lightroom.adobe.com

and check the sync option. Do you see anything stating sync issue? Can you share a screenshot of that screen? Thanks. 

[Marco25119152s8w8]

Hi,

As I mentioned on my first message, yes, I see severla hundres of sync issues (see attachemt). If I click on any of the not sync photo, it tells me that I need to open the app on the mobile to finish the synching.

Best,

M.

[Marco25119152s8w8]

Hi there,

I am still waiting to solve thi issue. Can you please reach out asap? I keep paying for a service that I dont receive. As you can imagine, this is not acceptable.

Thanks,

M. 

[TheSlothCharmer]

This same error is happening to me. Infuriating that there doesn't seem to be a clear answer anywhere

[Marco25119152s8w8]

Hi, what's your telephone? Huawei here.. 

[Marco25119152s8w8]

Still waiting... I want to know how I can get back the money I paid for a service that I am not receiving. I will contact cc and see what they say. Keep you posted.. 

[TomIron]

Did you give up? I have the same problem att the moment with LR Mobile on a Huawei P30 Pro/Android.

[Tommy Engman]

Hi! Are they any solution to the sync problems on the way?  Prefer to using my mobil to publish but classic to work with.  A lot of pictures is waiting for settings in the mobil .  Have to find another solution if the problem is not going to be solved.