Lightroom Mobile (iOS) crashes on start and shows error 19650929

Report · Dec 17, 2024

Hello,

After restoring the backup of the broken iPhone 11 with iOS 18.2 (display damage) to the other iPhone 12 Pro with iOS 18.2, I noticed that the app no longer starts and displays the error “19650929”. I can no longer access the pictures saved in the LR mobile app.

So, actually Lightrooms Mobile (iOS) doen't start. I did restarts, but unfortunately no change. I have also tried offloading the app, but no change either. I haven't deleted and reinstalled the app yet because I don't want to lose the pictures.

Lightroom Mobile (iOS) Version: 10.1.1
OS Version: iOS 18.2 (iPhone 12 Pro)

Any ideas? Thanks!

Report · Dec 17, 2024

Hello @Jazzjunkee

Thank you for reaching out to us. We do believe Lighroom iOS should survive a device backup/restore, so I will ensure this workflow is tested to debug the issue you experienced.

It seems like you are using the free version of the app, so I'm glad you did not delete the app as this would indeed also delete images inside of Lightroom. Please see this help page for advice on how to extract images out of Lightroom's app cache:

https://helpx.adobe.com/lightroom-cc/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

Once you have done that, and confirm you images are safely copied from Lightroom Mobile to a computer, then please do try reinstalling the app.