Lightroom Mobile not recognizing subscription

[kayce_robinson]

I have an Adobe subscription through my job at a University that includes Lightroom Mobile Premium. Our subscription was renewed a few weeks ago and I have been unable to use the premium features and it says "subscription expired". However, the subscription has been renewed and I am able to access all apps on my laptop, but not Lightroom Mobile. When I try to "restore purchase" as reccomended by some, I get an error message. Any insight or help would be greatly appreciated. Thank you! 

[Ignacio B.]

Hi!

thank you for reporting this, we are looking into the issue.

Best regards,
Ignacio

[kayce_robinson]

Thank you! Looking forward to what you are able to come up with.