Lightroom Mobile Photos Gone

[quinstonmerryweather]

Today I went to check my Lightroom Mobile photos synced to the Adobe cloud but couldn't get the Mac app to connect (it continuously said "waiting for connection"). I went to my iPad to check the photos from there and it told me I had no collections. I went over to my iPhone's LR Mobile app and when it first opened, all of my collections were there. Then it went to a loading screen and when it came back it said I had no collections. I had hundreds of pictures synced to the cloud so this is both incredibly frustrating and terrifying. Is this just a connection issue or did all of my photos some how get deleted?

[peter-b]

OK, I have reset your trial. 

-Peter

[resperas05]

OH MY GOODNESS.

You are a life saver! Thank you so much. Now, just to clarify, when the trial expires, will I lose all my photos?

[peter-b]

You will need a way to figure out somewhere to download your photos or start a subscription for continuing to store them.  You can save the photos to your device as well if you have space.

-Peter

[resperas05]

Peter,

I didn't sign for the subscription when I first downloaded the app on my iPhone, so it was just stored locally. I accidentally did start a trial but still had my photos after the trial expired.

Just want to ensure that my photos will still be on my iPhone after the reset trial.

[peter-b]

OK, please do save your photos to your camera roll.  That will ensure they are on your phone.  After the trial ends, you will again have restricted access to photos in the cloud.

[amin98A5]

hello sir, i got the same problem, how to reset the trial. i lost all my photo on the lightroom app. please help me. 

[Catarina5D0C]

Hello,

I was opening the Lightroom mobile app to edit some photos and I realized that all the pictures I took within the last 10 months disappeared! But they were there a week ago, is there a way to have them back?

[Owen5E95]

I am having the same issues and it's very frustrating and annoying how they still don't have an answer to this. I lost almost all of my previous edits and saved presets from years and years ago. Please fix this issue Adobe.

[grafobox]

Does adobe cloud delete images after a trial, I have a friend using the free ios app and all her images where deleted from the iPhone and when logging into Lr Mobile web version is also empty

[anillan18270098]

Hello

Please help me too. I had the Lightroom app on my mobile phone(Samsung J3) I was having performance issues with a lot of apps and had to delete and reinstall most of them. Upon reinstallation I have found my all my photos gone! Please assist me, my business heavily relies on those pictures I lost. I am devastated. Please help! I will do anything to get them back. Just please tell me you can access them.

Awaiting your feedback.

[Arnab Sil]

Hi Anila,

It seems like you did not had any active subscription (please confirm if you have any), and upon uninstallation, any android application is designed to delete its local data. So I am sorry to inform that it's not possible to retrieve the local data after uninstallation of Lightroom CC Android, we can only try to retrieve the data which has been uploaded to our cloud servers.

Regards,

Arnab

[anillan18270098]

Thank you Arnab. Any way you can send me any data that was uploaded to your cloud servers? My email adress is anilla.nassuuna@gmail.com

[Arnab Sil]

Hi Anila,

I tried searching our systems but was unable to find any account registered with email id anilla.nassuuna@gmail.com.

Regards,

Arnab Sil

[amyo63183654]

Hi Adobe team,

I was randomly logged out of Lightroom Mobile CC.

This had never happened before.

When I logged back in, all my photos and presets were gone.
Nothing was in the cloud either and I didn't sync the phone.

Can these please be restored to (email removed)

Thank you

[Ignacio B.]

@Anilla Nassuuna
The email address that you mentioned has a typo in it, however the account without a type doesn't have any subscription assigned to it either.

[fedepasche]

I had the same problem. I think I logged in on Lightroom for the laptop and I lost every photo in Lightroom mobile. Can you send me the zip with every photo? Thanks

[noahkeeter]

I have the exact same problem. I had 160+ photos on my Mobile Lightroom CC app on my Chromebook. I went to open the app, and lo and behold, the app signed me out. I logged back in, but when I logged in, all my photos disappeared. I have been using the same Adobe ID since the day I made an account. I also had never purchased a subscription for anything with Adobe. I was on the phone with customer service for an hour and a half, and got nowhere. Can anyone help me?

[Simone Naumann]

I have exactly the same problem as noahjose !, date 12 Oct 2018:

• Images taken with LR mobile before 12:44:28 (UTC+2) are missing.
• Images taken after 12:44:28 until 15:27:12 are missing.
• Images taken after 15:27:12 till 18:02:19 are missing.

This is extremely annoying, since my LR mobile does not save any images on the smartphone.

Since there are other users with similar problems on the 12th Oct, is there a problem in Adobe's database?

My subscription is up-to-date, no catalogues were changed, no app uninstalled / re-installed, image-upload on the 11th and 13th Oct is fine, some images of 12th Oct. are fine too. But three large chunks are missing.

PLEASE assist and held recover those images. Thank you

[lilpele]

Hello Peter, I have the same issue. My free trial for lightroom mobile expired. I tried to subscribe and to pay, but it didn't let me, I didn't know why. I reinstalled the app, and all 600 photos were gone. Can you help me bring them back? I would be grateful!

[amyo63183654]

Hi Adobe team,

I was randomly logged out of Lightroom Mobile CC.

This had never happened before.

When I logged back in, all my photos and presets were gone.
Nothing was in the cloud either and I didn't sync the phone.

Can these please be restored to amyvonparty@gmail.com

Thank you

[nickade]

Just had this happen to me as well. I use Lightroom on my desktop, and had been using It on my mobile too. The content was separate. I just fired up Lightroom on mobile and was prompted to sign in, after signing in my mobile photos are gone! I was not prompted that I would lose photos by signing in. Is there any way to recover them?!

[peter-b]

I don't see any server deletes from the Adobe ID you are using to access this forum.

Can you check to see if your photos are available if you browse to lightroom.adobe.com?  That should represent your current photos.

If you had photos that did not get uploaded to the cloud, see if you can recover them by following How to recover Lightroom for mobile (iOS) photos using iTunes File Sharing

-Peter

[nickade]

Thank you Peter! I must have been using the app without signing in previously, and was able to recover them using the article you linked. It's really disappointing that I'll lose my edits to those photos, but I'm glad to have recovered them. I wish I had been presented with a warning when logging in that content previously managed without logging in would be removed, and allowing me to take action to export or merge this content with my Adobe account.

[isason]

Dear Peter and Adobe Team,

My Lightroom CC photos I took on my iPhone disappeared too. Could you kindly help me retrieve them?

Thanks and regards,

Isabella

[peter-b]

I have sent you a private message with details.

-Peter