Lightroom Mobile Premium not working

[2lbs]

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

[dederoung93]

I just renew my subscription from my android device for IDR 28000, but when i finished my payment, it said that my subscription still expired. Please fix this asap

 

 

[Charlie.D]

Hi 'dederoung93'

I'm assuming you want to subscribe using the Lightroom account based on the same email address you used for the forums here.  I see your previous iOS subscription is cancelled, but somehow still seems active in our system.  I think this may be blocking the newer subscription you're trying to make on Android. 

I work on the Lightroom iOS product team and lack the tools Support has to resolve this.  Please reach out to Adobe Support directly.  Visit https://helpx.adobe.com/contact.html, sign in, and then click the chat button at the bottom right. 

Adobe Support is not monitoring this community help thread, so you will need to describe the problem.  Ask Support to help unblock your new subscription, and do let them know you had a previous subscription thay may be interfering here.

[drewn147]

Hello, I just purchased the free trial for Lightroom Mobile Premium on my IOS device whilst signed in to my Adobe account, and the subscription is showing as active in my subscriptions in the App store. However, I still cannot access the Premium features in the app. I've tried restaring my iPhone, signing in and out into my Adobe account, pretty much everything, and nothing is working. When I try to Restore Purchases in LR settings, it says Restore completed but there are no past purchases. Would Support kindly look into this? Thank you.

[Charlie.D]

Hi Drewn147

I just sent you a private message.  I think you may be signed into the wrong account in Lightroom.

[drewn147]

That was indeed the problem. It is working now, thank you 🙂

[VieshnaviB82B]

Hi, I'm having this same issue, tried contacting Adobe support and they told me to contact Apple. Apple support says that my subscription is valid and paid for but the Lightroom App doesn't recognize it. I've had Apple cancel my premium subscription, but would love to understand why this suddenly stopped working. If I can be assured it will work in the future, I would re-subscribe.

[Charlie.D]

Hi VieshnaviB82B

I'm not sure what went wrong, but for what it's worth now I see a valid Lightroom subscription applied the account that matches the email address you used for Adobe's Community Forums here.  Are you sure you're signed into Lightroom with the same email address?  

If you had signed into Lightroom with another email address, you would not see the subscription working, and if you then tried Restore Purchase you would see an error "Duplicate Purchase" to indicate you already have another Lightroom account that is subscribed.  

I hope some some bit of this info helps!

[VieshnaviB82B]

Yep! I was signed into Lightroom with the same email address. I honestly don't understand what was happening. At least Apple refunded me the subscription... I'll just have to live without lightroom premium on my phone.

[Charlie.D]

You are subscribed on our side.  Does signing out and signing back in help?

[Mark5C11]

I am experiencing the same problem now, i have paid but the premium options are not available inside lightroom mobile.

please fix this

[Charlie.D]

Hi Mark

I see you have a 20 GB Photography Plan that has a payment problem.  If your payment details are up to date at www.adobe.com, then please reach out to Adobe Support directly. Visit https://helpx.adobe.com/contact.html, sign in, and then click the chat button at the bottom right.

[valentin0D4C]

Hola!

Pagué mi suscripción a LIGHTROOM MOBILE PREMIUM en PlayStore, pero la aplicación móvil NO ME PERMITE ACCEDER A LAS FUNCIONES PREMIUM.

Ya he verificado que mi cuenta de Adobe sea la correcta, y continúo sin solución.

También he accedido a las funciones Premium para que la aplicación "repita la gestión de compra", pero no ha habido solución.

POR FAVOR, AYUDA.

[rudy5E9C]

Good morning, I pay for the regular subscription of $4.99 a month. My account started on my iPhone and I recently got a computer to get more out of your apps like photoshop and others.  Unfortunately when I logged into my Lightroom on my laptop it says I need to pay for it. I don't know what's wrong with it and I just paid the 24 of April. 

[Charlie.D]

Hello @rudy5E9C 

Plans purchase via mobile app stores provide access to only the Lightroom Mobile apps.  To use the Lightroom Desktop app, you should purchase a subscription through www.adobe.com or Mac or Windows app stores, and cancel your current mobile subscription.

If you have additional questions, please contact Adobe Support directly.

Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

[ElaFigura]

Hi! I just purchased the mobile premium account and it's not working. I've tried signing out and in again, restored purchase but I still can't use the premium features. Hope you could reply. Thanks!

[defaultqmhyu0jt2csb]

I'm with the same problem.

Please help me.

[email removed for privacy by moderator]

Xiaomi Mi 8

Android 10

Thanks

Eric Nascimento 

[The Logos5CCC]

 Im having the same problem.

[Kiki5F94]

Me too. Abo is valid but no Premium Funktions available. It only worked well on the day of purchase. Pls help. 

[Charlie.D]

@defaultqmhyu0jt2csb , @The Logos5CCC , @Kiki5F94 , I see valid subscriptions for all of you now.  Can you check again?  I will ask the server team if there are any known issues we need to resolve.  Thanks for reporting the problems -- apologies for the difficulties!

--Charlie

[defaultqmhyu0jt2csb]

Everything is right now.

Thanks! 

[Kiki5F94]

Hello and Good Morning,  

it's working 🙂 You made my day. Perfect! 

Thank's again 

[Charlie.D]

Hello @ElaFigura 

I see a valid Lightroom Mobile plan subscribed via Google Play for the account you used to message us here.  Is this working OK for you now?  If not, please be sure you are signed in with the same Adobe ID you used to post on these forums.

[Sugar and Spite]

Same here. Seems everyone has the same problem, and no one is getting it fixed. 

[Charlie.D]

Hi @Sugar and Spite 

I have some clues, which I'll share with you in a direct message for the sake of privacy.

[Сохайб5E1F]

Hello Since yesterday, lightroom premium is not working, I have done all the steps, but it is still asking to subscribe and pay again, I have to pay on May 16.