Lightroom Mobile Premium not working

[2lbs]

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

[Charlie.D]

Hello 'марияа23761940'

Please check your app again, perhaps sign in again.  You should be set now.  I'm asking the server team to check your account to make sure your Lightroom Premium service continues without further problems.  Thank you.

[artemg55532949]

Just Purchased but showed me expired

[Charlie.D]

Hi Artem,

My check shows that your are successfully subscribed.  If the app still says "expired" please try signing out and then signing back in.  If that doesn't help, try re-installing the app.

[sebastianm33725509]

Sadly i got the same problem. Renewed my subscribtion today and i can‘t get it to work. First tried to renew inside the app, that didn‘t work. After that i renewed over itunes and it worked, it‘s also showing inside my Adobe account that i have a subscribtion but the app doesn‘t get it. I reinstalled, signed out and back in, checked everything over and over again, tried a different network but nothing worked so far. If i try it with an older account from years ago, it‘s working immediately and i could renew inside the app...

[Charlie.D]

Hi Sebastian

I'm glad you were ultimately able to get the subscription working, though not with the account you tried.  I see your subscription is working with the email ID you used for the forums here.  If you want to move your Adobe account to another email address, please contact our Support team -- you should be able to find Support contact info here: https://helpx.adobe.com/support.html

Thank you.

[sebastianm33725509]

It was working the next day without doing anything.

That lasted for about 2 days and went back to not working. Now premium stuff is again not working for me even with a paid subscription. How is this possible?

[William4119]

Same problem popped up for me today. iTunes subscription went on until July 16 but the app was telling me it was expired. Tapping upgrade would just tell me to contact support who said their computers said it was expired and sent me to Apple. Cancelled the subscription, signed out of iTunes and Lightroom, signed back in to iTunes, still getting error in Lightroom, purchased subscription again through the iTunes app, and still getting the same error in Lightroom. Tried everything above but no luck.

[Charlie.D]

Hi 'William4119'

I'm sharing your account with our server team for investigation.  I see that in the meantime, you have started a new subscription via adobe.com, and this other subscription seems to be working for you.  So that you aren't charged twice, please be sure to cancel the mobile subscription in your iOS iTunes account settings, and seek a refund from Apple.  Apple will need to help with that refund as they own the transactions.  Sorry for the trouble--thanks for taking the time to report it.

--Charlie

[tomoamsterdam]

i have the same issue, please help!!!

[greule]

Hi Russ and Tomo. Can you both do me the favor and try the following....

1. Sign out of the Lightroom app.
2. Sign out of your iTunes ID in iOS Settings > iTunes & App Store
3. Restart your device.
4. Sign back into iTunes, and ensure your credit card/payment details are current, not expired
5. Confirm the Lightroom subscription is still valid in your iTunes account info. 
6. Sign-in to Lightroom app again.  (It is important the iTunes account that buys the subscription is the same account that downloads the app!)
7. Try Restore Purchase again in Lightroom's settings.
8. If the spinner takes a long time, and the purchase or restore doesn't complete within in a few minutes, please try a different network connection. 

Let me know if that helps.

Guido/ Lr Mobile QE

[tomoamsterdam]

made all of that step by-step and it still doesn’t work.

[Fostersphotography]

Still doesn’t work for me either

[tomoamsterdam]

help

[greule]

Tomo+Tuss. Please give it a try again. Let us know if you run in to this issue again with the next renewal.

- Guido/ Lr Mobile QE

[Fostersphotography]

I believe my Lightroom is working now! Thank you so much!

Sent from my iPad

[Allgaeuner]

Hello,

i tried it, but my Lightroom is still not working. Already spent litteraly hours with the support chats from apple and adobe.

would be so glad if you could help me!

greetings from albania.

[greule]

Just give it a try again Should work now, Michael. - Guido/ Lr Mobile QE

[Allgaeuner]

Mr Greule — I love you!

[�d�m]

Hi Guido, you seem to be the only hope

for most of the people around here, likewise to me I believe.

I join the number of people who are facing issues with their Lightroom mobile subscription. I did all the steps you suggested before, the result is still the same, it feel like there is some sort of communication issue between Adobe and Apple.

Could you please have a look at my account too?

Best regards,

Adam

[greule]

You account should be working again. Give it a try and let me know - Guido/ Lr Mobile QE

[�d�m]

It actually does work! Thank your for the help!

[Bloo Velvet]

Can you please cheak my account I've tried everything.

[greule]

HI Bloo.Velvet. From what I can see it looks like that your adobe-id which you use for this forum has the correct subsctiption applied. Could you try to re-sign-in via Lr settings at let me know if that helps. - Guido/ Lr Mobile QE

[Desizle]

I tried all of that but still doesn’t work. I’m so frustrated!

[Charlie.D]

Hi Desizle, please look for a private message from me.