Lightroom Mobile Premium not working

[2lbs]

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

[Charlie.D]

Hi chasecostner

I see you have a valid Lightroom Mobile Premium subscription.  Is this working OK for you now?

[chasecostner]

It's working now, thanks!

[Pedrovvida1]

I've been facing exact the same problem, Adobe tells me to solve with Apple, Apple tells me everything is fine, that I should solve this with Adobe. Ive been in touch with Adobe and you guys do LITERALLY nothing to help. I need it to be fixed since I work with this app!

[Charlie.D]

Pedro, I'm sorry for the difficulty.  Please check for a private message from me soon.

[Shadia taher]

Hello I am

having the exact same problem! Tried all solutions but didn't work. Can you help me

please 

[Charlie.D]

Shadia, I see a valid Lightroom Mobile subscription for the email ID you used to sign into the forums here.  Please check that you are signed into the correct account, and maybe try restarting the app?

[Nina.kumer11]

Hi, I'm having a similar problem. I renewed my subscription for Lightroom premium on my computer. Everytime I open it it still says I need to renew my subscription although I already paid for everything and also everything works on my phone. I tried signing out, reinstalling it, all that stuff and nothing works. What can I do? 

[Charlie.D]

Hi Nina, I see a healthy, valid Lightroom Mobile Premium subscription for the same email ID I see for you on the forums.  Are you able to see it working now?  If not, are you able to see the subscription and premium features if you sign into the same account at lightroom.adobe.com?

[Nina.kumer11]

Charlie, thanks for the quick reply. It still doesn't work on my computer app, but on the phone and on the online version everything works fine. I have quite a big mass of photos to edit for one occasion so it would take a really long time if I try to edit everything on my phone or on the cloud version. 

[greule]

Hi Nina. Lr Mobile subscription will only work on mobile devices+LrW. For desktop apps you need a different plan. Hope that helps. Guido/ Lr Mobile QE

[Nina.kumer11]

I also purchased the subscription that the app on my computed offered me - the Lightroom 1 TB plan. When I start the app it still says I need to renew the subscription and when I click renew, it offers me the same thing. If I want to buy it again, it then says I am already subscribed and relocates me to the app store where I can see I have the subscription purchased. But it doesn't work and whenever I start the app I see the same thing:( Maybe that info will help?

[Gauravk_sharma]

Hi Team,

I'm facing similar issue, I had the photography plan for which the subscription expired. Now I've the All apps plan but the LR Premium features aren't working on mobile and not able to access cloud space also through LR mobile.

Can you please help.

[greule]

Hi Gauravk_sharma . Please check with your  institution's IT/administration. Your Edu-CC-Subscription does not include Lr Mobile services...see this note...https://helpx.adobe.com/ie/lightroom-classic/kb/lightroom-mobile-available-education-memberships.htm...

- Guido/ Lr Mobile QE

[Katherine]

Hi Guido,

apologies for my constant asking. I am having the same issue on this thread again this month. I purchased the premium version after it expired and it hasn't worked. I already tried the restore purchases button. Thank you for the help in advance 

[greule]

Sorry for the delay, Katherine. Do you have still problems to access the Lr Premium version. Just asking since I can see a valid subscription applied to the Adobe-id which you are using for this forum. Hope this helps, Guido/ Lr Mobile QE

[CiroFranzese]

Hi, I have the same problem after updating for Premium, my mobile app does'nt work with additional features. If I try to upgrade again it says "Unable to continue purchase". I tried also to recover purchased and to log.out with my account. Can you help me?

Thank you

[greule]

Hi CiroFranzese

please give it a try again and let me know if your account is now working. - Guido/ Lr Mobile QE

[ari.hkm]

Hey its happening to me and im not sure how to fix it

[Charlie.D]

Hi Ari

I see a valid Lightroom Android subscription for the same email address you used to post on the forums here.  Can you check that you are signed into the same email address? 

[Salvira5FBE]

Can you help me with my account too as im facing the same problem with my premium subscription it just keeps saying your trial has expired whereas when i open adobe creative cloud it says you are subscribed. Did not expect this to happen😕

[Charlie.D]

Hi Salvira

I can sometimes help users who subscribed through the iOS app store.  I see you purchase the 20 GB Photography Plan directly from adobe.com, and this seems valid to me.  If you are not seeing this work correctly even when you are signed in using the same email address that you used for the Adobe Community forums here, then you should contact Adobe Support directly using the chat icon at the bottom right of the link: https://helpx.adobe.com/support.html

Kind regards!

[Alexandr5FCF]

Hello, I have the same problem - there is no access to the features of the premium subscription, although it is paid. Help solve the problem.

[Charlie.D]

Hi Alexandr

I will send you a private message with more information.

[jason strickland]

Same here!  Not resolved yet.  I am starting to lose faith in Adobe.

here is my issue:

Issue

You cannot access Premium features in the Lightroom for mobile app, and

• you see Subscription Expired/Trial Expired in Settings > Account.
• you do not see an active subscription after paying for a subscription via in-app purchase.

[Charlie.D]

Hi Jason, I will send you a direct message to discuss your details more privately.