Lightroom not opening DNG files

[Jessica24631027y512]

Hello!

New to the lightroom community... just got some pictures taken and they send me a DNG (preset), already read some people in the forum and saw some youtube videos but its still not working... can someone help me?

Thanks jeje

P.d. Left some SS to show that when I want to import, the file goes like gray and doesn't let me add it.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Rob_Cullen]

Photos (DNG files) that appear "gray" when you Import have already been imported to the library. You cannot Import an image file a second time.

Now to 'Save/Create' the PRESET you-

1)  EDIT this DNG photo in Lr  - Make NO CHANGES.

2) Create a new PRESET (that will use the edit metadata in the image.) Give it an appropriate name.

3) Use the new Preset for other photos.

DNG presets in Lightroom mobile