Lost presets after downloading Lightroom Mobile CC on new mobile phone

[zoëm34334887]

Hi all, I hope someone can help me with this.

I recently got a new mobile device. I downloaded Lightroom Mobile CC and logged into the same account I was using on the previous device. When I logged in, I had discovered all of my presets had disappeared.

I decided to download Lightroom on my Mac as well for the desktop version. I thought I might want to start doing the monthly subscription but I was not 100% sure if it would be worth it for me, so I started a 7 day trial for the desktop version.

I thought this might also help me to recover my lost presets, but no. I still cannot find them and to make it worse now, i cannot cancel my free trial.

Even now on my old device, my presets have disappeared. On all devices I am logged into the same account so I know this is not the problem.

I would really appreciate any help because my presets are very important to me and I use them on a daily basis.

Thanks in advance!

Zoe

[Akash Sharma]

Hi Zoe,

That isn't a great user experience as presets are getting disappeared from Lightroom, we're sorry to hear about this. Let us help make it right.

I've sent you an private message. Please check.

Thanks,

Akash

[Jm295]

Can you please email me to tell me how I can get my presets back?

[Jm295]

Can you please contact me?  I paid for a bunch of presets, a d they are all gone!

[Elizabethvnc]

Yes, this just happened to me when I got a new phone. I had previously purchased my presets from another user. And now everything is wiped out and I don't even have previous pictures!!!

[Jm295]

Dud you hear anything back?  Mine are gone too and I'm not hearing from anyone.  I'm starting to get mad about this.  I've got quite a bit of money invested in my presets and they are gone!

[Jm295]

The exact same thing happened to me.  All mine are gone 

[Jm295]

Dud you hear anything back?  Mine are gone too