LR stops uploading to Cloud when screen is locked (iPad and iPhone)

[Abatareika]

Hi all, I have noticed this issue long time ago, but only now it became a problem for me: recently I have upgraded to 1TB since I have a very busy photography season starting next month. I hoped to come back home from a photoshoot, import all images to my iPad Pro, and get them all online by the morning. However, as soon as my screen dims/locks, all upload stops. I unlock teh screen - it starts again. And so is on iPad 2021 pro and iPhone 13 pro. As far as I remember, even on BLackberry I had such issues with syncing - screen is off? -  no syncing.  Would you know how to resolve this? The tech support said maybe it is the network, but I am working on teh go, I travel the Europe, I am connecting to different networks, wi-fi etc. The issue is observed everywhere. I did enable "Background App Refresh" in the settings of the iPad. I did enable "Prevent from sleep" in LR CC. What else I should do to get LR CC working while teh screen is off? Anyone experienced that? Because this happens on all my devices (Blackberry Key2, iPhone 13 pro, iPad pro) - I assume it is not my device fault? Please advise. 

[Charlie.D]

Hello @Abatareika 

If you plug your iOS device into power, then Lightroom can keep the device awake to finish syncing

[Abatareika]

Yes, I noticed that too. But why not the same in locked screen mode? If you plug the power, the screen dims only half way and the upload continues. 

[Jonibean]

I'm seeing the same thing on my iMac, I set it to process images while I do something else, and when I come back nothing has been done.

[Charlie.D]

Hello @Jonibean 

Since this thread seems pretty focused on LR Mobile, people for LR Desktop may not be watching it.  I recommend you start a new thread to help your issue get attention.  Please include clear steps to setup the problem or a screen recording showing your workflow.