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Monthly subscription doesn't work

New Here ,
Sep 16, 2023 Sep 16, 2023

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  • My monthly subscription does not work, the application does not restore the purchase, and the App Store says that it is active.
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iOS: iPhone

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Adobe Employee ,
Sep 18, 2023 Sep 18, 2023

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Hello @Vladyslav32329629soxk 

Our system let me know you have more than one Lightroom account.  The account you used to post for help here is not subscribed, but another account is.  You can only subscribe one Lightroom account at a time through the iOS App Store.

 

I will send you a direct message in a moment, to share login details with you more privately.

 

Kind regards,

Charlie

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