• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Moving subscription from iOS to Android

Community Beginner ,
May 24, 2024 May 24, 2024

Copy link to clipboard

Copied

I have an existing subscription on iOS for Lightroom and want to move it to Google Play as I no longer will have a iPhone want to manage all subscriptions in one place.

 

It seems like I can't subscribe on Android until the iOS subscription is cancelled and expired. What will happen to my images in the cloud? Is there a "grace period" before Adobe deletes the cloud files when a subscription ends? So is it safe for me to cancel the subscription in the App Store, wait for it to expire and then re-subscribe on Google Play?

TOPICS
Android , iOS: iPhone

Views

66

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 24, 2024 May 24, 2024

Copy link to clipboard

Copied

LATEST

Yes, you are correct.  You will need to cancel one subscription and wait until your account shows as Expired in your account details in the LR app Settings, before you resubscribe on the other platform.  Files you uploaded to cloud storage will remain there for a while (weeks/months), and are not purged immediately.

 

If you contact Adobe Support directly, they may be able to help expedite some parts of the cancellation/resubscribe process.  I'm not sure, but you could at least ask and see what they can do for you.  Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines