Moving subscription from iOS to Android

Report · May 24, 2024

I have an existing subscription on iOS for Lightroom and want to move it to Google Play as I no longer will have a iPhone want to manage all subscriptions in one place.

It seems like I can't subscribe on Android until the iOS subscription is cancelled and expired. What will happen to my images in the cloud? Is there a "grace period" before Adobe deletes the cloud files when a subscription ends? So is it safe for me to cancel the subscription in the App Store, wait for it to expire and then re-subscribe on Google Play?

Report · May 24, 2024

Yes, you are correct. You will need to cancel one subscription and wait until your account shows as Expired in your account details in the LR app Settings, before you resubscribe on the other platform. Files you uploaded to cloud storage will remain there for a while (weeks/months), and are not purged immediately.

If you contact Adobe Support directly, they may be able to help expedite some parts of the cancellation/resubscribe process. I'm not sure, but you could at least ask and see what they can do for you. Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.