New phone, LR not working now

New Here ,
Dec 18, 2020 Dec 18, 2020

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I purchased a year subscription to Lightroom in October on my iPhone 7+. Now on my iPhone 12 pro won't allow me to copy any new or old presets I've used before. Please help, as I haven't been able to find any resources on this.

 

{Moved from Lightroom Cloud to Lightroom Mobile & Apple TV Forum by Moderator}

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FAQ, How to, Mobile, Presets or profiles, Problem or error

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Adobe Community Professional ,
Dec 19, 2020 Dec 19, 2020

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The screengrab of the subscription is for a filter package, independent of Lightroom.

 

Do you also have a Mobile Subscription for Lightroom either via the App Store or Adobe?

This would include Cloud Storage and all photos and presets would sync via the Cloud if the same Adobe account login details were used on both phones.

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Adobe Employee ,
Dec 21, 2020 Dec 21, 2020

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Did I get it right that you open up the Presets app, choose a preset and Share via Apple-Share-Sheet ->Lr entry?
I addition, when you open up the top Cloud Icon/menu ---what kind of status is listed there? Hope to get a clue about your issue soon - Guido/ Lr Mobile QE

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