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Participant
May 26, 2024
Question

P: Trial does not exist

  • May 26, 2024
  • 1 reply
  • 1057 views

I started a "trial" subscription in Adobe Lightroom on Android. This is what the user sees:

The resulting subscription has no trial. My credit card was immediately charged, not after 7 days. There is no way to cancel the "trial", the yearly subscription is immediately active. I hope this is a honest mistake, otherwise this calssifies as scam.

 

Please check your subscription products in Google Play and ensure they match what you promise in the app UI. You are tricking customers into a subscription they might not want.

 

Support was able to cancel the subscription for me (still waiting for confirmation from Google), but this is a really bad look and experience.

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1 reply

Rikk Flohr_Photography
Community Manager
Community Manager
May 28, 2024

We are looking into this. Thank you for your report. 

Rikk Flohr: Adobe Photography Org