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Photos missing from albums, but still in All Photos

New Here ,
Jul 03, 2023 Jul 03, 2023

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I opened my v.8.4.0 iOS version of Lightroom and noticed that several of the file names albums/folders still existed, but no photos are synced in them.

 

I then opened up my 6.4 macOS version of Lightroom and they were also missing from the folders there, but as far as a I can tell are still in All Photos (phew!). For example, the screenshot below shows my 20160703 Cornwall photos in All Photos but the folder on the left (along with several others) are empty.

 

I haven't knowingly removed photos from those folders, additionally the issue affects a batch of 2016 folders, but also apparently random folders from 2017, 2018, 2020 etc.

How can I restore these photos to their correct folder? Or do I have put them back in one by one?

 

 

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iOS: iPhone , macOS

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Community Expert ,
Jul 03, 2023 Jul 03, 2023

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I suggest you have a look in the LrWeb app (open lightroom.adobe.com in a browser window and login with your Adobe credentials), which gives you a direct view into your catalog as it exists on the cloud servers. If the albums (not folders) are also empty in LrWeb, that means that the albums truly are empty, and I don't think there is any way to automatically recover the album information, you'll have to restore the contents yourself.

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New Here ,
Jul 04, 2023 Jul 04, 2023

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Thanks Jim! The browser app also shows the folders empty, so guess I'll have to restore them manually. I apprectiate your help.

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