Photos not rendering in editing window

[philip_3553]

When trying to edit my photos they just don't render in. I've tried everything. Reinstalling, installing older versions, restarting my computer, and signing out and in of adobe. This is for all my photos, even ones that I previously could edit are no longer rendering in (they open fine outside the app). Everything seems to work its just the actual photo that isn't appearing once opened in lightroom.

[moved from bugs to discussions according to the community rules - Mod.]

[F. McLion]

Please paste the system information found in the help menu here.

Did you try to deactivate the GPU support in the settings to see if it works then?

[philip_3553]

Lightroom version: 8.0 x64 [ 20241003-1027-def78b5 ] (Oct 3 2024)
NGL Version: 1.39.0.9
WF Version: 7.0 f8231de
VF Version: 1.0.150
HIL Version: 40501
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH Version: 5.0

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: HP Victus by HP Gaming Laptop 16-r0xxx / 13th Gen Intel(R) Core(TM) i7-13700HX
Logical processor count: 24
Processor speed: 2.3 GHz
Built-in memory: 30413.4 MB
Real memory available to Lightroom: 30413.4 MB
Real memory used by Lightroom: 1388.7 MB (4.5%)
Virtual memory used by Lightroom: 2324.3 MB
Memory cache size: 1607.4 MB

Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 13
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1MB / 15206MB (0%)

Display: 1920x1080
System DPI setting: 120 DPI
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 4060 Laptop GPU (32.0.15.6590) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\philc\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\philc\AppData\Local\Adobe\Lightroom CC\Data

[philip_3553]

How do I deactivate the GPU support?

[philip_3553]

Nevermind found it

[Jao vdL]

Does this also happen on cloud photos instead of in the local browser? 

Issues such as this are usually due to an out-of-date GPU driver so do the test suggested already. Also check if there is an updated GPU driver on the manufacturer website.

[philip_3553]

It happens for cloud photos as well. I updated my driver then reinstalled lightroom which didn't work.

[philip_3553 · Accepted solution]

Okay the problem was with my GPU! Apparently my computer while having an Nvida gpu and drivers also had an Intel driver. So I disabled the Intel driver and that fixed it!

It says it here on step 6! https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html#solution-4

[mahesh_8639]

 naye niyam jacket