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New Here ,
Jan 26, 2021 Jan 26, 2021

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I got a new phone, which I have in the past and my pictures transferred no problem, being that it's an app, but this time ALL my pictures are deleted. I NEED some of them as I take pictures for other people and then edit some on the app. PLEASE tell me there's a way to recover them even it's from your end!? Thank you!

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Adobe Community Professional ,
Jan 27, 2021 Jan 27, 2021

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Do you use the free version? If so, your pictures are stored on the phone, not in the cloud. The only way to get them onto a new phone is to restore the new phone from a backup of the old phone.

 

-- Johan W. Elzenga

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