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Premium package activated

New Here ,
Dec 28, 2021 Dec 28, 2021

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Dear Team,

as i have activated premium package for the app its stil showing the basic settings. 
kindly looking forward to rectify 

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iOS: iPhone

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Community Expert ,
Dec 28, 2021 Dec 28, 2021

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Have you tried Restore Purchase?

 

If not, go to the app's settings via the three dot menu, then select your account and select restore purchase. Maybe sign out of the app afterwards and sign in again to see if that helps.

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Adobe Employee ,
Dec 28, 2021 Dec 28, 2021

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Hi,

Your subscription is for Adobe Premiere Rush. It looks like you purchased the wrong product. If that is true, go to the Apple Appstore to cancel your Rush subscription then ask for a refund. 

This page will show you how to cancel your subscription on an iOS device. https://apple.co/3nrrNtI 

At the bottom of that screen under "Related topics" is a link with instructions for requesting a refund.

 

I hope that helps.

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