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Premium subscription doesn't work
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/t5/lightroom-ecosystem-cloud-based-discussions/premium-subscription-doesn-t-work/td-p/13810449
May 23, 2023
May 23, 2023
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I have purchased monthly subscription but it doesn't work in application, I tried so many times to restore purchase but that didn't work
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iOS: iPhone
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Adobe Employee
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/t5/lightroom-ecosystem-cloud-based-discussions/premium-subscription-doesn-t-work/m-p/13810841#M79230
May 23, 2023
May 23, 2023
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Hello @Jenish30020305x44l
I'm sorry for the trouble you're having accessing your Lightroom subscription.
I see no purchase history at all for the account you used to message us. Let me ask some questions that may help:
- Can you confirm in your iOS Settings > iTunes ID > Media & Purchases subscription info that there is an active subscription?
- Restore Purchase only works if you are signed into Lightroom using the expected email address. What error message did Restore Purchase show when you tried it?
- If Apple confirms you have an active subscription, is it possible you have a different Adobe Lightroom account, based on a different email address? I recommend trying to sign into Lightroom with any other email address you might have originally used to sign into the app.
- Have you reviewed all the advice at: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html
If none of the above helps, please contact Adobe Support directly:
Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
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