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Premium subscription doesn't work

New Here ,
May 23, 2023 May 23, 2023

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I have purchased monthly subscription but it doesn't work in application, I tried so many times to restore purchase but that didn't work

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iOS: iPhone

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Hello @Jenish30020305x44l 

I'm sorry for the trouble you're having accessing your Lightroom subscription.  
I see no purchase history at all for the account you used to message us.  Let me ask some questions that may help:

  • Can you confirm in your iOS Settings > iTunes ID > Media & Purchases subscription info that there is an active subscription? 
  • Restore Purchase only works if you are signed into Lightroom using the expected email address.  What error message did Restore Purchase show when you tried it?
  • If Apple confirms you have an active subscription, is it possible you have a different Adobe Lightroom account, based on a different email address?  I recommend trying to sign into Lightroom with any other email address you might have originally used to sign into the app.  
  • Have you reviewed all the advice at: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

 

If none of the above helps, please contact Adobe Support directly: 

Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

 

 

 

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