I'm having a lot of crashing with Lightroom desktop (I'm on MacOS Sequoia beta 2 known issue I think), so I thought I'd so some editing using Lightroom Web. I can't get my presets to load. I can see the Recommended, but the Premium and Yours sections never load. I've seen this for a long time trying Lightroom Web on my ipad, I thought that was just an issue/limitation with iOS. Is this also a problem with Sequoia, or is something else going on? I've tried in Safari and Chrome.
Did you ever solve this? I've been going through this since more than year! It all started when I imported some custom profiles on my lightroom mobile app on the phone. After that, the lightroom web never worked. Contacted adobe support multiples times but no help at all. I've switched browsers, used different computers but I can't load the presets or profiles on lightroom web. And lightroom doesn't give you the facitily to delete profiles so I can't even try that. Please let me know if you were ever able to solve this.
No, I have never solved this. I’m glad I’m not dependant on the web version, but it sure would be nice to have it fully working. Anthony Schellenberg
I have exactly the same issue. It works on phone and ipad and doesnt work on the web. Clicking on presets premium or yours just shows a spinning circle for ever. I have tried throughout today and tried it in Chrome and Edge and it doesnt work in either of them
Just mentioning here that as of yet this still hasn't been fixed. I can only use the Recommended preset section. I still cannot access my presets or premium presets through the lightroom web interface on any device/os, the preset list section will just show the swirling loading circle forever. This also means the Quick Action features do not work as they are trying to use the presets in the background, for example I click Pop or Warm under the Subject section and nothing happens. No problems using the Lightroom apps either on macos or ios/ipados.
Unfortunately no. I keep trying every time there is a web version update, but my presets will never load and so I can't take advantage of some of the new features like most of the quick actions. For example, a photo with a couple of people, in the quick actions panel I can tap to select one or all people and the selection is made, but none of the actions like "enhance portrait" become clickable.
/t5/lightroom-ecosystem-cloud-based-discussions/presets-won-t-load-on-lightroom-web/m-p/15368977#M104085Jun 13, 2025
Jun 13, 2025
Copy link to clipboard
Copied
I did eventually get it to work but I cant remember what it was that made it work. I think it was clearing my cache in the browser. You could try loggin in in an InPrivate window that will at least let you know if it is a cache issue because if it works there then all you should need to do is clear your browser cache.
Unfortunately that does not fix the issue. This problem happens on different computers and also when using any web browser on my ipad. I'm sure there is something in my lightroom database online that is causing problems with the web version. Fortunately all the other surfaces (Lightroom Desktop, iPad, iphone) are working fine but only the iphone version even has any quick action features. I'd like to try them out, but I really don't edit much on my iphone, I wish they added them at least to the LR ipad version.
I am currently experiencing the same issue. Spent time with tech support, even let them access my computer remotely to try and see what was wrong. In the end, they told me it was my internet connection and not their issue. I tried other networks, it still didn't fix.
The tech support said they had no reported issues of this... so yeah. I have no hope anymore.
I encounterd this issue after importing custom presets. I let Adobe support gain regain remote access to my computer, and in the end, they blamed it on me for not having enough space to download LR to my desktop and saying my browser (Chrome) was slow. Which LR didn't run slowly in my browser until I installed those presets. I promptly deleted them via the mobile app as soon as I realized that I was having issues on the web version. Didn't resolve the issue.
I downloaded the desktop version, and even if I have a few GB free, the app says that I am out of space and won't let me save a 17MB file to my computer.
This isn't helpful, it's just that I feel your pain.
16
Replies
AdChoices