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presets won't load on lightroom web

Explorer ,
Jul 07, 2024 Jul 07, 2024

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I'm having a lot of crashing with Lightroom desktop (I'm on MacOS Sequoia beta 2 known issue I think), so I thought I'd so some editing using Lightroom Web. I can't get my presets to load. I can see the Recommended, but the Premium and Yours sections never load. I've seen this for a long time trying Lightroom Web on my ipad, I thought that was just an issue/limitation with iOS. Is this also a problem with Sequoia, or is something else going on? I've tried in Safari and Chrome.

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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Does it also happen in Lightroom Mobile on the iPad and on whatever Phone you have? (assuming you have Lightroom Mobile installed on that?)

 

If so, could it be account related?

 

Is it happening on all files types and different cameras?

 

 

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Explorer ,
Jul 08, 2024 Jul 08, 2024

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Only happens in lightroom Web. desktop on Mac and mobile on iPad and iphone load my presets fine.

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Community Beginner ,
Sep 08, 2024 Sep 08, 2024

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Did you ever solve this? I've been going through this since more than year! It all started when I imported some custom profiles on my lightroom mobile app on the phone. After that, the lightroom web never worked. Contacted adobe support multiples times but no help at all. I've switched browsers, used different computers but I can't load the presets or profiles on lightroom web. And lightroom doesn't give you the facitily to delete profiles so I can't even try that. Please let me know if you were ever able to solve this. 

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Explorer ,
Sep 09, 2024 Sep 09, 2024

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No, I have never solved this. I’m glad I’m not dependant on the web version, but it sure would be nice to have it fully working.
Anthony Schellenberg

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Adobe Employee ,
Sep 09, 2024 Sep 09, 2024

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A quick check: do you have the Hide Partially Compatible Presets option checked on LrWeb?

 

Rikk Flohr: Adobe Photography Org

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Explorer ,
Sep 10, 2024 Sep 10, 2024

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No difference if the hide option is checked or unchecked. The Adobe premium tab of presets also doesn't load, only the Recommended tab loads 

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New Here ,
Dec 19, 2024 Dec 19, 2024

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I have exactly the same issue. It works on phone and ipad and doesnt work on the web. Clicking on presets premium or yours just shows a spinning circle for ever. I have tried throughout today and tried it in Chrome and Edge and it doesnt work in either of them

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