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Problem exporting photos

New Here ,
Jun 15, 2020 Jun 15, 2020

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Hi, can anyone help me out with a problem that's only just arisen with Lightroom on iPad? When I try to export a photo back to camera roll or anywhere else I get a box popping up saying it's downloading smart preview and it may take a moment but it just keeps on a loop trying to download smart preview, so I can't get any photos back out of Lightroom. It used to work fine. I looked for an update to the app but it seems to be up to date. Thanks a lot. Ian

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Community Expert ,
Jun 16, 2020 Jun 16, 2020

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It sounds like it trying to access the Cloud, is your internet connection working okay?

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New Here ,
Jun 16, 2020 Jun 16, 2020

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Hi, thanks for helping me out, and I think you're right. I just read your email and went to Lightroom to check it out - it worked fine, just as it did before.

fingers crossed it doesn't happen again, but if it does I know what to look for now. Really appreciate it.

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