Recommended presets don't work in Lightroom (Cloud-based)

[-TommyK-]

Hi,

Trying to use recommended presets but it ends to "Something went wrong". Premium & Yours presets work fine. This issue started couple of weeks ago. Im running Lightroom on Windows 11 Pro

Edition Windows 11 Pro
Version 22H2
Installed on ‎23/‎02/‎2023
OS build 22621.1992
Experience Windows Feature Experience Pack 1000.22644.1000.0

I have already re-installed Lightroom, but this didn't help.

Any ideas?

-TommyK-

[Rikk Flohr: Photography]

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

[-TommyK-]

Hi Rikk,

Thanks for quick reply! Unfortenatley your fix didn't help and still getting "Something went wron" message.

If aby help, look at my Lightroom details below:

Lightroom version: 6.4 x64 [ 20230601-0912-70a59ed ] (Jun 1 2023)
NGL Version: 1.33.0.12
WF Version: 5.4 6f5ff00
VF Version: 1.0.135.5
HIL Version: 40405
CAI Version: adobe_c2pa/0.4.2 c2pa-rs/0.18.0

Operating system: Windows 11
OS Version: Windows 11 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: HP HP EliteBook 845 G7 Notebook PC / AMD Ryzen 3 PRO 4450U with Radeon Graphics
Logical processor count: 8
Processor speed: 2,4 GHz
Built-in memory: 32081,5 MB
Real memory available to Lightroom: 32081,5 MB
Real memory used by Lightroom: 2226,8 MB (6,9%)
Virtual memory used by Lightroom: 2564,5 MB
Memory cache size: 4550,0 MB

Internal Camera Raw version: 15.4 [ 1508 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 702MB / 16040MB (4%)
Camera Raw real memory: 672MB / 32081MB (2%)

Display: 2560x1440
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon(TM) Graphics (31.0.12016.3004)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Käyttäjä\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Käyttäjä\AppData\Local\Adobe\Lightroom CC\Data

Best Regards,

-TommyK-

[Rikk Flohr: Photography]

I am not seeing any issues here using Win 10 or Win 11. Do you have any unusual firewall setups?  Does the image analyze (animation) or fail before that point?

[-TommyK-]

No Special FW in use. It starts to analyze picture, takes unusal long time and the fails. As said, this functionality has worked before with samle lapotop.

[-TommyK-]

Just thinking can it be some Windows security update that has caused this issue? Some parameter in Defender that need to be changed?

[Rikk Flohr: Photography]

It is possible. I wouldn't be able to advise on Win Security settings, however.

I don't find any other reports and it is working here on my end. This leads me to believe there is something else at play here. 

[-TommyK-]

One more question. If I remeber correct, some time ago I had to install Adobe required certificate to enable this functionality? If so, can it be that this certficate has expired?

[Rikk Flohr: Photography]

I am not familiar with any issue regarding a certificate.

[-TommyK-]

Hi,

Found resolution to this issue. If you are running Lightroom on Windows 11 (might be issue also in older version) try this one. It fixed my issue.

Internet options / Advanced tab and scroll down to Security section. "Check for publisher's certification revocation" tickbox  must be empty.

I have a dim memory that I have emptied this tick box in the past for same reason. It might be that some Windows security update has changed that setting.

Best regards,

-TommyK-

[Emrah37201531r9xb]

I have the same issue. Can you send a screenshot please where you found the checkbox.

[Nina37666491ekh6]

Hey Emrah, 

I have the same issue. I believe I found the option the poster was talking about and I will attach a screenshot. Its in german but hopefully still helps you. (Go to your windows start button -> control panel -> networks and internet -> internet options -> advanced -> uncheck the publishers certification checkbox) 

Unfortunately, didnt do the job for me lol

If you found another solution yourself let me know 🙂

[Richard Jezek]

Has anyone sorted? I started to have same issue few days ago.

Working before perfectly. Windows 10 and Lightroom (Cloud version). I tried to reset preferences and uncheck that box in Internet options. Did not help.