Restore Purchase on iOS not working

[jan_thomasm92372347]

Dear Adobe,

since you dont give me any other option to get to your support, i have to post it here.

I just renewed my lightroom mobile subscription on the ipad, but it crashed. Now apple-Store shows me that I have succesfully subscriped and am paying 4,99, but in the lightroom app, choosing restore purchases doesnt work. Just shows me a rotating circle for like ever.

Installed Lightroom mobile on iphone, same result!

Could you please fix my account!

And why do i have to post this in a forum, and not just give me a [......]  email-adress?????

Very bad user experience!!

JM

[Moderator note: profanity removed on public forum according to forum rules.]

[defaultvobn9m9bo8ee]

I'm also having this problem!! Please help!!

[Charlie.D]

@defaultvobn9m9bo8ee 

Can you elaborate a bit more so we can better understand the issue?

Are you trying to subscribe via Lightroom Android or iOS?

Did the subscription appear to succeed, or fail?  Is there an error message?  Does force-quitting and restarting the app let the purchase process complete smoothly?

Thanks for sharing as much info as you can provide.

[Sharkojo]

Hello i have the same probelm it keeps saying restoring purchases but it doesnt do anything.i have tried loging out of everything and it still didnt work.

[defaulttjyn2yyxsng1]

Call apple customer service and call adobe. That’s what worked for me.
And unistall the app



—— Best, DT

[Charlie.D]

@Sharkojo 

I see a valid Lightroom subscription for you.  Please be sure you are signed into Lightroom with the same email ID you used to sign into the forums here.  

If you need additional help, please contact Adobe Support.  Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.