Restore Purchase on iOS not working

Report · Mar 01, 2019

Dear Adobe,

since you dont give me any other option to get to your support, i have to post it here.

I just renewed my lightroom mobile subscription on the ipad, but it crashed. Now apple-Store shows me that I have succesfully subscriped and am paying 4,99, but in the lightroom app, choosing restore purchases doesnt work. Just shows me a rotating circle for like ever.

Installed Lightroom mobile on iphone, same result!

Could you please fix my account!

And why do i have to post this in a forum, and not just give me a [......] email-adress?????

Very bad user experience!!

JM

[Moderator note: profanity removed on public forum according to forum rules.]

Report · Sep 29, 2021

I did that.

And I'm going to put the response here so maybe it helps the other people.

Essentially they told me there is a problem in the communication between Samsung store and my account. They haven't offered me solution for the problem beside cancelation of the subscription through Samsung and offering me the one through adobe directly which is almost the double of the price I have been paying through Samsung.

I've uninstalled the app I've installed through Samsung and installed the one from Google play. Paid the subscription through Google play and the same thing is happening.

On my iPhone it's showing me that it's activating the subscription and it will take a few minutes and it's not changing.

I don't want to try and buy the subscription through Apple store again because they won't refund it again.

The problem is with the Adobe and nobody is trying to fix it.

Report · Sep 29, 2021

@f4bles

Apologies for the trouble -- there are things about your account that differ from normal, healthy subscriptions that we are trying to help you work through.

I see no new Googe Play subscription for your account. If tryting Restore Purchase from your Android device doesn't help, please contact Adobe Support again. Explain to them the most recent events you shared in your last post, ask if the recent Samung subscription is getting in the way of your new Googe Play subscription.

But first, do try Restore Purchase: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html#

Report · Sep 29, 2021

I'm also having this problem!! Please help!!

Report · Sep 29, 2021

@defaultvobn9m9bo8ee

Can you elaborate a bit more so we can better understand the issue?

Are you trying to subscribe via Lightroom Android or iOS?

Did the subscription appear to succeed, or fail? Is there an error message? Does force-quitting and restarting the app let the purchase process complete smoothly?

Thanks for sharing as much info as you can provide.

Report · Dec 16, 2021

Hello i have the same probelm it keeps saying restoring purchases but it doesnt do anything.i have tried loging out of everything and it still didnt work.

Report · Dec 16, 2021

Call apple customer service and call adobe. That’s what worked for me.
And unistall the app

—— Best, DT

Report · Dec 16, 2021

@Sharkojo

I see a valid Lightroom subscription for you. Please be sure you are signed into Lightroom with the same email ID you used to sign into the forums here.

If you need additional help, please contact Adobe Support. Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.