Supposedly downloaded album does not open properly

Report · Jan 05, 2024

Hello community,

I have an album with DNG images that has the little green arrow, so it should be available offline. It is also no longer synchronising etc. Nevertheless, I can only open a fraction of the photos, i.e. edit them. The rest can only be seen as a pixelated preview and receive the error message: "Photo not available. *MG12345* is missing or was damaged or changed after import. Delete the file and import it again". The funny thing is, I didn't do anything and only a few days ago all the images were available (online / offline?) so I had already done a lot of editing.

It's also interesting that composite HDRs and panoramas can be opened and further edited as if they were automatically saved on the hard drive. In addition, only a fraction of the images are uploaded to lightroom.adobe.com. These can then also be opened in the desktop version.

Question: How can I restart the synchronisation of the album without losing my edits?

I am working with the latest Lightroom (Cloud) version and a MacBook Air M1 2020

Report · Jan 06, 2024

I may specify a little bit:

The images concerned are having the status (see image attached):

Local: Original-DNG

Cloud: Pending

And it concernces actually random images all over my library...

Apart from the synchronization issue, I find it confusing that it states the image is locally available but not possible to open / develop.

Is there any other synchronization solution than to delete and import the image again? In this case, I would lose weeks of work...

Thank you for any help!