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1

Sync does not resolve

New Here ,
May 04, 2024 May 04, 2024

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First off, I have been going through dozens of threads looking for an answer and I can't find a single answer even from posts made in 2017... 

I have Lightroom 7.2 as well as every single application by Adobe with the package. My internet is absolutey top notch, and my PC is the best of the best right now with the newest GPU, CPUs, etc., just running on Windows 10 and NOT Windows 11.

Issue 1)
Cloud sync does not stop ever:

Lisa31396097bvnd_1-1714882853000.png

 

When I hit "view" it just says:
"Oh no! A black hole. No photos matching these filters were found." 

Lisa31396097bvnd_0-1714882829691.png

 

Issue 2)
Half of my photos I cannot export and/or "edit in photoshop":

Lisa31396097bvnd_3-1714883059156.png

 

 

Yes I found out the issue which is that I duplicated a photo in order to make a new edit of it while saving the old one... Which causes issues for Lightroom CC for what reason exactly...??
So now all of them have these "invisible" photos for no reason whatsoever:

Lisa31396097bvnd_4-1714883384367.png

Again, makes zero sense.


Yes I have seen all of these "answers" and none of them seem to work at all. 

I just don't understand how or why it's so hard for an app that SHOULD be easy to use? I mean all of my photos are literally save to my PC hard drive... so how and why is lightroom having such a hard time?? It makes no sense and I am just upset because of how easy this app should be, and how many threads I have read on this singular issue dating back to at least 2017 and the issue still arises to this day, 7+ years later in 2024. Yikes, and wow... 

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Community Expert ,
May 06, 2024 May 06, 2024

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Have to tried visiting http://lightroom.adobe.com/?

 

There maybe a sync issue tab on the left. If so, delete the offending photos and see if that clears things.

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Community Beginner ,
May 07, 2024 May 07, 2024

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I have been trying for more than 8 months to move from Photos.app to Lightroom CC and its been a nightmare. In fact, all of Adobe's cloud services seem disfunctional, and when you try to find answers there is NOTHING. A BLACK HOLE as they say. For example, I am current unable to import a set of photos because I already have worse quality versions of them in Lightroom. No matter what I do, Lightroom won't believe me that they are not true duplicates. It's sad. I honestly am going to bring everything back to photos because at least photos still seems to have a development team.

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New Here ,
May 21, 2024 May 21, 2024

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Are you still having the issue? I had the same problem and could solve it by syncing the entire catalog from scratch following the procedure described here:

https://helpx.adobe.com/lightroom-cc/kb/unable-to-move-some-photos.html

Maybe this helps you as well 😉

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